Manage WatchGuard Cloud Alerts
Alerts are notifications about your account or about specific events that occur in WatchGuard Cloud, AuthPoint, or a Firebox. For example you can receive an alert for events such as when you successfully delegate your account or when a Firebox feature key will expire. The purpose of alerts is to make sure that you are aware of any significant changes that affect your account or your devices.
If there are any active alerts for your account, you see a red indicator next to the alerts icon () in the ribbon. This indicates how many active alerts there are.
Click to see a list of the most recent active alerts. Click View Alerts or click on a specific alert to open the Alerts page where you can see all of the alerts for your account.
The Alerts page shows a full list of the alerts for your account. Here you can see all of the alerts for your account, get more information about each alert, and acknowledge active alerts so that they no longer display.
By default, only active alerts appear. From the drop-down list you can select whether you want to display active alerts, acknowledged alerts, or all alerts. You can also click and select a date range to see alerts from that specific period of time.
Click an alert to open the Alert Details window and see the specific details for that alert.
When a notification rule generates an alert, the alert appears on the Alerts page as an active alert until you acknowledge it. Active alerts are alerts that have not yet been acknowledged.
When you acknowledge an alert, this indicates that you are aware of the alert and no longer want to see it or that you have resolved the issue and the alert is no longer necessary. The status changes from Active to Acknowledged and the alert no longer appears in the Alerts list when you click .
To acknowledge one or more alerts:
- From the list on the Alerts page, select the alerts you want to acknowledge.
- Click Acknowledge Alert.
- (Optional) In the Acknowledge Alert window, type a comment to explain why you acknowledged the alert. This can be useful to keep a record of how and why certain issues have been resolved. If you selected multiple alerts, the same comment is applied to each alert.
- Click Acknowledge this Alert to acknowledge all selected alerts.
You can also acknowledge an individual alert from the Alert Details window. Click on an alert to open the Alert Details window.