Contents

PRTG Integration Guide

PRTG is an RMM (Remote Monitoring and Management) tool commonly used by MSPs. RMM agents are installed on MSP customer endpoints to discover IT assets and remotely monitor and manage them. RMM data is then synchronized to PSA (Professional Services Automation) tools such as Connectwise and Autotask.

Leveraging SNMP v1/2/3 and WMI, the system enables monitoring in combination with powerful alerting and notification capabilities to keep network infrastructure running and provide notification when issues arise.

Platform and Software

The hardware and software used to complete the steps outlined in this document include:

  • Firebox or WatchGuard XTM device installed with Fireware v11.11.x
  • PRTG version 16.2.24.4045 (web login)
  • PRTG Server, installed in Windows Server 2012 Standard Edition with an IP address of 10.0.1.2

Set Up the Firebox

You must configure SNMP on the WatchGuard Firebox before you can use PRTG to discover it.

  1. Log in to Fireware Web UI (https://<your firebox IP address>:8080).
  2. Select System > SNMP.
  3. From the Version drop-down list, select v3.
  4. From the Authentication Protocol drop-down list, select SHA1.
  5. In the Password and Confirm text boxes, type the authentication password.
  6. From the Privacy Protocol drop-down list, select DES.
  7. In the Password and Confirm text boxes, type the encryption password.
  8. In the User Name text box, type XTM.

  1. Click Save.
  2. Select Firewall > Firewall Policies.
  3. Add an SNMP packet filter policy that allows SNMP traffic from Any-Trusted to Firebox.
    If you connect to an optional interface, specify Any-Optional instead of Any-Trusted.

Set Up PRTG

  1. Log in to the PRTG Web UI with an admin account.

  1. Select Devices > Add Device.

  1. From the Group list, select Local Probe. Click Continue.

.

  1. In the Add Device to Group Local Probe dialog box, type a Device Name and the IPv4 Address of the Firebox.

  1. Clear the inherit from Local Probe check box.
  2. For SNMP version, select v3.
  3. For Authentication Type, select SHA.
  4. Type a user name and password.
  5. For Encryption Type, select DES.
  6. Leave the Context Name text box blank.
  7. Click Continue.

  1. Navigate to Device Home. The new device is displayed at the bottom of the page.

  1. Click Add Sensor.
  2. Navigate to the Add Sensor to Device Firebox page.
  3. For Technology Used, select SNMP.
  4. For Matching Sensor Types, select SNMP Custom String.

  1. Navigate to Add Sensor to Device Firebox (Step 2 of 2).
  2. In the OID VALUES section, type an OID Value. Click Continue. For PRTG to correctly obtain the Firebox Model, Name, and Version information, this step must be done three times.
    • Firebox (XTM) Device Model OID —1.3.6.1.2.1.1.1.0
    • Firebox (XTM) Device Name OID — 1.3.6.1.2.1.1.5.0
    • Firebox (XTM) Device Version OID — 1.3.6.1.4.1.3097.6.3.1.0

  1. Navigate to Device Firebox.
  2. In the Recommended Sensors section, click Add These Sensors to auto-deploy sensors to the device. This can take several minutes.

Test the Integration

  1. On the Devices page, near the bottom, you will find the Firebox we just added. Click the Firebox.

  1. You see the Firebox Version, Firebox Name, Firebox Model and other Sensors.

  1. On the right, you can see diagrams with information about Firebox Alarms, Response Time Index, CPU Load Index, and Traffic Index. Each item has three charts to show the statistics in 2 days, 30 days and 365 days.

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