Applies To: WatchGuard Core MDR, WatchGuard Core MDR for Microsoft, WatchGuard Total MDR
For both Service Providers and Subscribers, the Managed Services portal Dashboard provides a quick overview of key metric data for the last 30 days. Several tiles show important information and provide links to more details.
If no data shows in the Managed Services portal, the service is still active and no detections have occurred. The portal shows data only after an event with potential security implications is detected.
The dashboard includes these tiles:
The Vulnerabilities, Connections, and Controls tiles do not currently show any data.
Key Metrics
The Key Metrics tile shows metrics over the last 30 days.
Noise Reduction
Shows the percentage of detections for the environment that were filtered because they do not merit alerts. For example, some low severity detections are filtered because they are false positives.
MTTFR (Critical)
Shows the MTTFR (mean time to first response). This is the average time from the discovery of a critical severity detection and the time when WatchGuard MDR initiates a response. This is a global average across all WatchGuard MDR customers.
Investigations
The Investigations tile lists instances where WatchGuard MDR or a security analyst detected potentially malicious activity and initiated an investigation. Investigations contain contextual information and details that help you and WatchGuard MDR take action to protect your environment.
To open the Investigations page and see the details, click an investigation in the list.
Critical Emergent Threats
The Critical Emergent Threats tile contains links to top news stories and information about critical emergent cybersecurity threats.