Manage the WatchGuard Agent Plug-in for ConnectWise RMM

You can use the onboarding application to complete these actions:

• Test the Connection
• Refresh the API Token
• Remove Data and Uninstall the Plug-in

Test the Connection

You can use the Test Connection function in the onboarding application to troubleshoot issues with the API connection. When you test the connection and there are connection issues, an error message appears with information about the cause.

We recommend that you test the connection before you try to connect the plug-in and ConnectWise RMM for the first time.

To test the API connection, from the onboarding application:

1. Select API Connection.

2. Click Test Connection.
   If the connection is successful, a confirmation message appears.

3. Click OK.

Refresh the API Token

If you detect or suspect a security breach, you can use the onboarding application to change the API token for the plug-in.

To refresh the API token for the WatchGuard Agent plug-in, from the onboarding application:

1. Select API Connection.
2. Click Refresh Token.

3. Click Yes.
   The token used to authenticate with the WatchGuard API refreshes. After you refresh the token, we recommend that you save your client mappings.

To save your client mappings immediately after a token refresh, from the onboarding application:

1. Select API Connection.
2. Click Connect.

3. In the confirmation dialog box, click Yes.

4. Select Map Clients from the left navigation menu.
5. Click Save.

Remove Data and Uninstall the Plug-in

When you remove the plug-in, you delete the API connection and all data shared between WatchGuard Cloud and ConnectWise RMM. We recommend you remove all data before you uninstall the plug-in.

To remove data and uninstall the plug-in:

1. From the onboarding application, select API Connection.

2. Click Remove All Data.
   A confirmation message opens.
3. To confirm that you want to remove all plug-in data, click Yes.
   This removes all connections and data related to the integration.
4. In the ConnectWise RMM tool, manually remove downloaded WatchGuard scripts, tasks, and custom fields.

Related Topics

Install the WatchGuard Agent Plug-in for ConnectWise RMM

Configure the WatchGuard Cloud and ConnectWise RMM Connection