Applies To: AuthPoint Multi-Factor Authentication, AuthPoint Total Identity Security
When you configure an LDAP external identity and add a group sync or advanced query to sync users, no AuthPoint groups are available and you cannot save the group sync or advanced query.
Symptoms
- In the Add Group Sync window, the Select an AuthPoint Group drop-down list is empty
- You cannot add a group sync or advanced query for an LDAP external identity
Diagnostic Steps
- Log in to WatchGuard Cloud.
- Go to Configure > Directories and Domain Services.
- Make sure the WatchGuard Cloud Directory exists.
- Make sure at least one group has been added to the WatchGuard Cloud Directory.
Possible Causes and Solutions
| Possible Cause | Solution |
|---|---|
| You have not added the WatchGuard Cloud Directory authentication domain |
In WatchGuard Cloud, go to Configure > Directories and Domain Services and add the WatchGuard Cloud Directory. The WatchGuard Cloud Directory is required even for LDAP external identities. |
| No groups have been added to the WatchGuard Cloud Directory |
In WatchGuard Cloud, go to Configure > Directories and Domain Services and add at least one group to the WatchGuard Cloud Directory. |
General Troubleshooting Tips for AuthPoint