Troubleshoot Mobile VPN with IPSec

This topic describes common problems and solutions for Mobile VPN with IPSec:

Log Messages

To see Mobile VPN log messages in the macOS VPN client, select Log > Logbook from the WatchGuard Mobile VPN client.

To see Mobile VPN log messages in the Windows VPN client , select Help > Logbook from the WatchGuard Mobile VPN Monitor.

Installation Issues

For information about which operating systems are compatible with each mobile VPN type, see the Operating System Compatibility list in the Fireware Release Notes. You can find the Release Notes for your version of Fireware OS on the Fireware Release Notes page of the WatchGuard website.

Connection Issues

Issues After Connection

We recommend that you do not use the private network ranges 192.168.0.0/24 or 192.168.1.0/24 on your corporate or guest networks. These ranges are commonly used on home networks. If a mobile VPN user has a home network range that overlaps with your corporate network range, traffic from the user does not go through the VPN tunnel. To resolve this issue, we recommend that you Migrate to a New Local Network Range.

If you cannot connect to network resources through an established VPN tunnel, see Troubleshoot Network Connectivity for information about other steps you can take to identify and resolve the issue.

To troubleshoot mobile VPN connection issues related to TDR Host Sensor Enforcement, see Troubleshoot TDR Host Sensor Enforcement.

See Also

Mobile VPN with IPSec

About the IPSec Mobile VPN Client