User Management

Applies To: AuthPoint Multi-Factor Authentication, AuthPoint Total Identity Security

The Users page is where you manage AuthPoint user accounts. You can see your AuthPoint users and the details for each user account. These are the end-users who use AuthPoint for authentication.

From the Users page you can:

Screen shot of the Users page.

User and Token Status

The User Name and Token columns show the status of the user account and that user's tokens. You can see if a user or token is active or blocked. In the Token column, you can click on a token to see information about that token and the device that it is activated on.

For more information, go to Block a User or Token.

User Status Definition
Green Dot Icon
The user account is activated and can authenticate with any active tokens
Yellow Dot Icon
The LDAP synced user account cannot authenticate because the LDAP user was moved or deleted
Red Dot Icon
The user cannot authenticate with any WatchGuard tokens on any of their mobile devices
Gray Dot Icon
The user cannot authenticate because your AuthPoint account has more users than your license supports
Token Status Definition
Green Dot Icon
The token is activated and can be used for authentication
Red Dot Icon
The token is blocked and the user cannot authenticate with that token (they can still authenticate with other active tokens)
Gray Dot Icon
The token has not been activated

Related Topics

Add User Accounts

Add AuthPoint Groups

Block a User or Token

Quarantined Users

Add a New Device

Add New Software Tokens

Migrate Your Token