Resend Activation Email

Applies To: AuthPoint Multi-Factor Authentication, AuthPoint Total Identity Security

When you add a user to AuthPoint, they receive an activation email that includes a link to activate their token in the AuthPoint app on their mobile device. By default, the activation link and QR code are valid for seven days. After that, the user cannot use the activation email or the IdP portal for activation.

If a user does not activate their token within seven days, you can send the user a new activation email so that they can activate their token. You can only resend the activation email to users that have a pending token.

To change how long the activation link and QR code are valid for, go to the AuthPoint Settings page.

Users can also activate tokens from the SSO authentication page. For more information, see Activate a Token.

To assign a token and send the token activation email to a user that did not have a token created for them automatically, you must resend the Token Activation email.

Before you continue, make sure that the user account has a valid email address. If the email address for a user account is not correct, the user cannot receive the email message to activate a token.

Related Topics

Activate a Token

Add User Accounts

Filter the Users List

About the AuthPoint Mobile App