Applies To: WatchGuard Cloud
In WatchGuard Cloud, you can configure notification rules to generate alerts and send email notifications for events in your WatchGuard Cloud account, such as updates to operator accounts and inventory allocation.
On the Rules page, you can see all rules created for your account. By default, several predefined rules exist. You can edit the default rules to change the name, description, and delivery method. If you select Email for the delivery method, you can also change the frequency of the alerts. There are some default system rules you cannot delete.
WatchGuard Cloud Platform Notification Types
Each notification rule in WatchGuard Cloud uses a Notification Type that specifies the action or event that causes the rule to generate an alert.
Default System Notification Rules
WatchGuard Cloud includes default system notification rules for these notification types:
Account Delegation Completed
Generates an alert when an account is successfully delegated.
Account Delegation Revoked
Generates an alert when account delegation is revoked.
Account Overallocation
Generates an alert when one or more products in the account are overallocated or no longer overallocated. Overallocation occurs when more users or endpoints are allocated than are available in the account licenses.
Inventory Expired Alert
Generates an alert when inventory expires.
Inventory Expiration Warning
Generates an alert 45, 30, 15, and 7 days prior to license or allocation expiration.
Inventory Expiring Today
Generates an alert on the day inventory expires.
Inventory Warning
Generates an alert when inventory status is unexpectedly changed.
Support Access Enabled
Generates an alert when support access is enabled for your account.
Support Access Revoked
Generates and alert when support access is revoked for your account.
User and Group Import Failed
Generates an alert when the import of users and groups to Directories and Domain Services fails in your WatchGuard Cloud account.
User and Group Import Succeeded
Generates an alert when the import of users and groups to Directories and Domain Services is successful in your WatchGuard Cloud account.
Optional Notification Rules
You can also create rules with these optional notification types:
Add Operator
Generates an alert when a new operator is added to your account.
Edit Operator
Generates an alert when an operator is edited in your account.
Delete Account
Generates an alert when a managed account is removed from your account.
Allocation
Generates an alert when a device, user, or endpoint is allocated to your account.
Inventory Added
Generates an alert when a license is activated and added to your account or renewed.
Inventory Removed
Generates an alert when a license is removed from your account.
WatchGuard Cloud Announcements
Generates an alert when there is an announcement from WatchGuard Cloud about updates or changes to WatchGuard Cloud products and features.
For closed-loop ticketing with license alerts, you must select PSA ticket options for all license allocation notification rules.
Add a Notification Rule for Platform Events
Your operator role determines what you can see and do in WatchGuard Cloud. Your role must have the Configure Notification Rules permission to view or configure this feature. For more information, go to Manage WatchGuard Cloud Operators and Roles.
To add a new notification rule, from WatchGuard Cloud:
- Select Administration > Notifications.
- Select the Rules tab.
- Click Add Rule.
- On the Add Rule page, in the Name text box, type a name for your rule to help you identify it.
- From the Notification Source drop-down list, select WatchGuard Cloud.
- From the Notification Type drop-down list, select the action or event that causes this rule to generate an alert.
- (Optional) Type a description for your rule.
- If you selected the WatchGuard Cloud Announcements from the Notification Type drop-down list, select the categories and products for the alert.
For more information about WatchGuard Cloud Announcements, go to About Announcements.
- To send a notification email to the specified recipients, in the Delivery Method section, select or enable Email
- From the Frequency drop-down list, configure how many emails the rule can send per day:
- To send an email for each alert the rule generates, select Send All Alerts.
- To restrict how many email messages the rule sends each day, select Send At Most. In the Alerts Per Day text box, type the maximum number of email messages this rule can send each day. You can set specify a value of up to 20,000 alerts per day.
- In the Subject text box, type the subject line for the email message this rule sends when it generates an alert. You can type a maximum of 78 characters.
- In the Recipients text box, type the email address for each person you want to receive an email message when this rule generates an alert. You can type multiple email addresses. Press Enter after each email address or separate the email addresses with a space, comma, or semicolon.
- From the Frequency drop-down list, configure how many emails the rule can send per day:
- For PSA integrations, to send a ticket notification to the PSA tool, enable PSA Ticket.
- For ConnectWise, select the Priority, Service Board, New Status, and Close Status for the ticket sent to ConnectWise.
For participants in the Centralized Notification Management for PSA Ticketing beta, the PSA ticket options are disabled. To manage notification rules, go to Overview > Administration > PSA Ticketing. For more information about notification rules for PSA ticketing, go to Configure PSA Ticketing Notification Rules.
- For Autotask, select the Priority, Queue, Ticket Category, New Status, and Close Status for the ticket sent to Autotask.
- Click Add Rule.
To delete a notification rule, click
in the row for the rule you want to delete.
For more information on how to manage alerts, go to Manage WatchGuard Cloud Alerts.