Applies To: WatchGuard Cloud-managed Access Points (AP130, AP330, AP332CR, AP430CR, AP432)
You can run these diagnostic tools in WatchGuard Cloud to test and troubleshoot network connectivity from the access point:
- Ping — Ping an IP address or host name.
- Traceroute — Trace the route to an IP address or host name.
- DNS Lookup — Look up DNS information to find which IP address a host name resolves to.
- Snapshot — You can download a diagnostic snapshot file of the access point log data and system information. For more information, see Download Snapshot Diagnostic File.
You can also run these diagnostic tools from the Access Point Web UI and Access Point Command Line Interface (CLI).
Use Diagnostic Tools
To use diagnostic tools for your access point:
- Select Monitor > Devices.
- Select an access point.
- From the Devices menu, select Live Status > Diagnostic Tools.
The Diagnostic Tools page opens.
- From the Task drop-down list, select the diagnostic tools you want to use. You can select Ping, Traceroute, or DNS Lookup.
- In the Address (IP or Domain Name) text box, type an IP address or host name to test with the tool you selected. For example, enter 192.168.1.1, or example.com.
- Click Run.
The output of the command appears in a window.
Download Snapshot Diagnostic File
Your access point collects log data and other system information that is helpful when you troubleshoot device issues with a WatchGuard Technical Support representative. You can download this information from the access point in a diagnostic snapshot file that you can send to your Technical Support representative.
The default name of the file is [device name]_support.tgz.
To download a diagnostic file from the access point:
- Select Monitor > Devices.
- Select an access point.
- From the Devices menu, select Live Status > Diagnostic Tools.
The Diagnostic Tools page opens. - Select the Snapshot tab.
- Click Download snapshot file.
The diagnostic snapshot file downloads and saves to the location you specify.