Troubleshoot WatchGuard Endpoint Security Updates

Applies To: WatchGuard Advanced EPDR This topic applies to the WatchGuard Advanced EPDR endpoint security product., WatchGuard EPDR This topic applies to the WatchGuard EPDR endpoint security product., WatchGuard EDR This topic applies to the WatchGuard EDR endpoint security product., WatchGuard EPP This topic applies to the WatchGuard EPP endpoint security product., WatchGuard EDR Core This topic applies to the WatchGuard EDR Core, available in the Total Security Suite license.

WatchGuard Endpoint Security products use settings profiles that specify how often to install software on workstations and servers. You can configure the time and frequency of the updates for the endpoint software. However, you might notice that your computer did not update the endpoint software on the schedule that you set.

To troubleshoot update schedule issues:

• Make sure that the WatchGuard Agent is not in a current update phase of endpoint software.
• Make sure to enable Automatically Update WatchGuard EPDR On Computers in the management UI.
  

• Make sure that your network has access to the Internet.
• Make sure that you have access to the URLs used by WatchGuard Endpoint Security.

If the issue persists, from the endpoint computer, run the PSInfo Force Sync tool. You can collect advanced logs and send them to Support as part of a case. You can also use the PSInfo tool to provide diagnostic logs to help Support troubleshoot your issue. For more information, go to Get Started with PSInfo.