Installation and Root Certificate Errors

Applies To: WatchGuard Advanced EPDR This topic applies to the WatchGuard Advanced EPDR endpoint security product., WatchGuard EPDR This topic applies to the WatchGuard EPDR endpoint security product., WatchGuard EDR This topic applies to the WatchGuard EDR endpoint security product., WatchGuard EPP This topic applies to the WatchGuard EPP endpoint security product., WatchGuard EDR Core This topic applies to the WatchGuard EDR Core, available in the Total Security Suite license.

Installation and root certificate errors might occur when you install a WatchGuard Endpoint Security product on the Microsoft Windows operating system. Because endpoint security products use the winHTTP library, the errors are standard Windows errors.

For more information about the winHTTP library, see Error Messages (Winhttp.h) in the Microsoft documentation.

Installation and root certificate errors might indicate that there are issues with connectivity URLs. You can use the URL Checker tool to verify the connectivity of the URLs that your endpoint security product requires.

Contact Support

If you have to contact Support, you can use the PSInfo tool to provide diagnostic logs to help Support troubleshoot your issue. For more information, go to Get Started with PSInfo.