Applies To: WatchGuard CloudDR
Zendesk is a customer service and support platform that helps businesses manage customer interactions across various channels, such as email, chat, phone, and social media. This guide describes how to integrate Zendesk with CloudDR.
Available Features
- User Inventory
- Identity Rules
Prerequisites
To configure this integration, you must have:
- A Zendesk user account with the Admin role and API token access enabled
- An API token for the Zendesk user account
To generate an API key for your Zendesk user account:
- Log in to Zendesk Admin Center with the user account with the Admin role.
- Click Apps and Integrations, then select APIs > API Tokens.
- Click Add API Token.
- Enter a description for the token.
- Click Save.
- Copy and save the generated token.
Configure the Zendesk Integration in CloudDR
Service Providers can configure integration in CloudDR for a single organization or for all of their managed organizations. If you select a managed Service Provider from Account Manager, you can configure integration for all organizations managed by the Service Provider.
Before you begin, select the account you want to configure integration for:
- To configure integration for all organizations, from Account Manager, select Overview.
- To configure integration for a single organization, from Account Manager, select the account you want to integrate the application in CloudDR.
To configure the Zendesk integration in CloudDR, from WatchGuard Cloud:
- Select Configure > CloudDR.
- Select Integrations > SaaS Services.
- (Service Providers) From the Select Integrations View drop-down list, select Add Integrations.
- In the Zendesk widget, click Add.
- Click Start Integration.
- In the Namespace text box, enter the namespace from your Zendesk URL. This is the part of the URL before .zendesk.com. For example, if your URL is https://example.zendesk.com, enter example.
- Click Next.
- In the Email text box, enter the email address for the user account identified in the prerequisites.
- Click Next.
- In the API Token text box, paste the API token that you copied previously.
- Click Submit.