About Rai
Applies To: WatchGuard Cloud
Rai is an always-on virtual team member that delivers an AI-powered intelligence experience in WatchGuard Cloud. Rai operates as a security expert who can continuously execute routine and complex security operations at machine speed across your environments, and expands how much your MSP team can execute, with your team always in control of critical decisions. All actions are consistent, traceable, and aligned with the current state of the environment through clearly defined policies.
Note: Some Rai features use generative AI. AI-generated output may be inaccurate, incomplete, or out of date. Review and verify all output before relying on it or taking action based on it, including changes to configurations or security policies.
Rai appears as these entities in WatchGuard Cloud:
- Rai Home — The Rai landing page that opens by default when you log in to WatchGuard Cloud. To go to the Rai Home page, select Rai in the top navigation bar of WatchGuard Cloud. Rai Home provides a daily brief, signal visualization, KPI widgets, and action tabs for incidents that require review or were recently closed. Rai Home does not use Rai Tokens. For more information, go to Rai Home Overview.
- Hey Rai — A conversational panel you open with the Rai button in WatchGuard Cloud. Use Hey Rai to ask natural-language questions about incidents, security strength, endpoints, policies, and account activity, and to approve write actions in the conversation. Hey Rai requires Rai Tokens. For more information, go to Hey Rai Overview.
Requirements
To use Rai Home, Service Providers must enable ThreatSync on their own Subscriber account, and on any other devices or Subscriber accounts they want to view data for. For more information, go to Enable ThreatSync.
Hey Rai is available to Service Provider operators and uses Rai Tokens. For more information about licensing and Rai Tokens, go to About Hey Rai Tokens and Licensing.