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About AP Activation

You must activate your AP with WatchGuard to enable your hardware replacement warranty, receive technical support, and get access to the latest OS updates and product news.

Your AP can be activated automatically or you can activate it manually.

Automatic Activation

After you pair a WatchGuard AP with a Firebox, the Firebox automatically connects to the WatchGuard website and sends the information necessary to activate the AP on the same WatchGuard account where the Firebox was activated.

The Firebox and APs on your network require access to WatchGuard servers (*.watchguard.com) on port 443. This allows the Gateway Wireless Controller on the Firebox to register and activate APs, and check for new firmware updates. APs require access to WatchGuard servers to obtain country and regional information.

If automatic activation fails, the Firebox periodically tries to activate again. The activation status of your AP does not affect the functionality of the AP.

To check the activation status of your AP, log in to your WatchGuard account on the WatchGuard website. Your activated APs appear in the My Products list in your WatchGuard account.

Manual Activation

If your AP has not been activated automatically and you want to activate it manually, you can activate the AP in your WatchGuard account just as you would activate a Firebox or add-on feature.

To manually activate your WatchGuard AP:

  1. Open a web browser and go to https://www.watchguard.com/.
  2. Log in with your WatchGuard account user name and password.
  3. On the Support Home tab, click Activate a Product.
    The Activate Products page appears.
  4. Type the serial number of the WatchGuard AP. Make sure to include any hyphens.

Screen shot of the LiveSecurity Enter Serial Number or License Key page

  1. Click Continue.
  2. Follow any remaining prompts to complete activation of your AP.

After activation is complete, the AP appears in the My Products list in your WatchGuard account.

See Also

WatchGuard AP Discovery and Pairing

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