Hotels typically use a Property Management System to automate and coordinate multiple business functions, from front office to back office operations, including PCI-compliant management of guest credit card data. These systems commonly integrate with a POS, making them a high-value target for cyber criminals. Many hotel chains have already experienced the pain of a security breach, resulting in fines, lawsuits, and serious damage to their reputations.
Add to these critical security challenges the fact that travelers rank complimentary Wi-Fi as their number one criterion in selecting a hotel, and fully expect Wi-Fi access in coffee shops, restaurants, lobbies, and even poolside. Hospitality organizations can’t afford to skimp on Wi-Fi, and at the same time can’t risk exposing the confidential data of their loyal guests. Strong wireless security is now part of any smart hospitality organization’s business plan.
Whether phoning home, streaming media, or doing business, guests expect continuous, reliable wireless access. And they expect all their communications to be confidential and secure.
Hospitality hotspots are any place where multiple guests congregate, from coffee shops and retails outlets to conference rooms. Even for large gatherings, high speed wireless internet access is becoming the norm, utilizing the 5 GHz band for better download speeds.
To provide the highest quality of services to guests, staff must be constantly connected to check people in, maintain facilities, deliver services, and respond to requests and be easily accessible.
Being able to create a good wireless network with access points in every third room has been very cost effective for us, which is an important consideration. Having a strong Wi-Fi signal throughout the school now means that tutors, students and visitors have continual access to key resources and communications wherever they are on campus, helping us to deliver the aims of our curriculum.
Fahyaz Khan, IT Manager,
Kensington Close Hotel