ConnectWise Integration

Simplified, Automated Security Management

WatchGuard + ConnectWise

With the WatchGuard and ConnectWise certified integration, MSSPs are equipped with the power of enterprise-grade security that is easy to deploy and manage, as well as scalable across all their customers. Synchronize WatchGuard security asset information, auto generate service tickets with closed-loop ticketing of system, security, and subscription events, and deliver on-demand security service reports straight from ConnectWise. MSSPs now have one trusted source for all their managed security service needs.

 

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Illustration: Synchronization

Auto Synchronization of Asset Information

Know Your Customers’ Security
Greatly reduce manual upkeep of asset information while gaining unparalleled visibility into your customers’ security through automated synchronization with WatchGuard security appliances, including subscription start and end dates, device serial numbers, OS versions, and much more. No longer should a managed network go unprotected because of incorrect security service information.

Illustration: Ticketing

Integrated, Closed-Loop Service Ticketing

Track Issues with Service Ticketing Made Easy
Enable ConnectWise service tickets for WatchGuard security solutions, and then configure event thresholds on a wide range of parameters identified per device, including security services, device statistics, and subscription statuses. Event thresholds automatically trigger the creation and closure of service tickets, closing tickets when issues are resolved as well as reducing the number of false alarms. To eliminate ticket flooding and provide trending visibility into a customer’s security, the same ticket reopens if the issue returns, rather than creating multiple tickets.

Illustration: Automated Reporting

Automated Reporting

Auto Deliver Security Summary Reports to Your Customers
WatchGuard management and reporting solutions integrate data into the ConnectWise Executive Summary Reports, including device statistics, web usage statistics, and intrusion prevention service summaries. These summary reports are often used to demonstrate the value of managed services, and they can be customized and delivered to customers using on-demand schedules.

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Become a WatchGuardONE MSSP Partner Today

The opportunities are endless when working with WatchGuard. As a 100 percent channel-focused organization, we are dedicated to your success and will provide you with the technical, sales, and marketing support you need to ramp up quickly. Sign up now to become an MSSP Partner, and we can get you up and running in a matter of days.

 

About WatchGuard

WatchGuard has deployed nearly a million integrated, multi-function threat management appliances worldwide. Our signature red boxes are architected to be the industry's smartest, fastest, and meanest security devices with every scanning engine running at full throttle. Why buy WatchGuard? Find out here.

 

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