WatchGuard Blog: WatchGuard Cloud Platform WatchGuard Product Update Blog en Beta is open for ThreatSync, WatchGuard's XDR solution - $100 Giveaway <p>ThreatSync is a new WatchGuard Cloud service that provides XDR technology for WatchGuard Network and Endpoint Security products that: </p> <ul><li>Provides a UX primarily for incident responders</li> <li>Displays malicious detections</li> <li>Correlates events to create new malicious detections</li> <li>Delivers the ability to respond on-demand or automate the response to malicious detections and abnormal behaviors</li> <li>Has Service Provider capabilities including aggregated dashboards, automation templates, and email notifications</li> </ul><p>ThreatSync provides extended detection capabilities by correlating data from different WatchGuard security products that indicate the presence of threat actors in the organization. By using cross-domain and correlating activities monitored from different security products, ThreatSync scores and detects malicious scenarios that could be indicators of compromise (IoCs), enabling MTTD reduction and swift containment of the impact, severity, and scope.  </p> <p>ThreatSync is a WatchGuard unified security feature included by default with any Firebox TSS subscription and WatchGuard EDPR and EDR products. The more WatchGuard products you have, the more visibility and expanded XDR features you gain access to.  </p> <p>Before you submit your feedback, make sure to review the <a href=";arttypeid=adaf6938-09fc-4eea-ab93-1d36e058ac68">list of Known Issues</a>.</p> <p>For more details on ThreatSync, please visit the <a href="">Beta site</a>. </p> <p>We will be holding a raffle at the end of the Beta window to give away 10 - $100 Visa Gift cards. In order to be eligible you have to complete at least 10 Beta Tasks and provide at least one piece of feedback, which can be a Bug, Suggestion or Praise. We're very excited to hear from everyone so get those testing tasks and feedback in!</p> <p>Again, we appreciate your help in beta testing this new product. Thanks for your help in making our products better!</p> <p>The WatchGuard Beta Team</p> <p><strong>IMPORTANT NOTE</strong>: <em>ThreatSync does not currently respect WatchGuard Cloud Account Groups. If you are currently using Account Groups to restrict certain operators to visibility of specific accounts, those restrictions will not work in ThreatSync and those restricted operators will see all Incidents for all child accounts. If you use Account Groups for this purpose we do not recommend you participate in this Beta at this moment.</em></p> Thu, 05 Jan 2023 10:09:30 -0800 Ricardo Arroyo 74696 at Maintenance on WatchGuard Cloud <p><strong>Maintenance on WatchGuard Cloud</strong><br /> Later today, 8th April 2022 at 11:30 pm UTC we will be performing maintenance on WatchGuard Cloud that may cause inability to log into WatchGuard Cloud.</p> <p><strong>When:</strong> 8th April 2022 at 11:30 pm UTC<br /><strong>Maintenance Window:</strong> Approximately 2 hour<br /><strong>Service Interruptions:</strong> Approximately 1 hour (~ 11.30 PM UTC to 12.30 AM UTC)<br /><strong>Impact:</strong> During the maintenance window, you may experience inability to log into WatchGuard Cloud. Existing sessions should not be affected. We expect these service interruptions to be less than one hour.</p> <p>Maintenance updates and status of the service can be tracked at <a href=""> </a></p> <p>We also publish notices about future maintenance updates in the WatchGuard Cloud pop-up notifications, which are also available in the console under the Administration / Notifications / Announcements menu. </p> Fri, 08 Apr 2022 11:16:27 -0700 Brendan Patterson 64006 at Organize and Secure Accounts with Account Groups in WatchGuard Cloud <p><strong>Account Groups are now available in WatchGuard Cloud</strong></p> <p>WatchGuard Cloud’s newest platform feature, Account Groups, enables service providers to create groups with their existing managed accounts. Account groups can be used to assign operator permissions. On the Account Groups page, Account Groups are represented by folders you can add, delete, and move to organize your accounts. By default, a service provider’s My Account cannot be sorted into an account group and is only visible to operators with permissions to all accounts. Account groups created in WatchGuard Cloud are also available in Service Provider Endpoint Manager where you can quickly apply endpoint policies to groups of accounts.</p> <div class="align-center"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/blog_large/public/2021-06/Account%20Groups%20Image%20Smaller%20v1.png?itok=aI4M6u7V" width="571" height="293" alt="Account Groups Image Smaller " typeof="foaf:Image" class="image-style-blog-large" /></div> </div> <p> </p> <p><strong>Benefits of Account Groups</strong></p> <ul><li>Quickly organize accounts into folders based on customer characteristics that make sense for your business</li> <li>Apply different endpoint policies to Account Groups based on the customer’s security needs</li> <li>Restrict Helpdesk and Auditor operators to see only the accounts you choose (for example: restrict Helpdesk and Auditor operators from seeing activity on your My Account)</li> </ul><p>Service providers with an Owner role can now restrict access for operators with Helpdesk and Auditor roles to specific groups of managed accounts. This allows service providers to easily keep their managed accounts organized, while also restricting their operators to only the necessary accounts.</p> <div class="align-center"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/blog_large/public/2021-06/operators.png?itok=bFFsEYat" width="527" height="293" alt="Account Operators" typeof="foaf:Image" class="image-style-blog-large" /></div> </div> <p> </p> <p>To get started with <strong>Account Groups</strong>, navigate to <strong><em>Administration &gt; Account Groups</em></strong> in WatchGuard Cloud.</p> <p><strong>Keep Up with What’s New in WatchGuard Cloud</strong></p> <p>WatchGuard regularly updates and improves on the WatchGuard Cloud platform. To learn more about the developments to WatchGuard Cloud, please refer to the <a href="">“What’s New In WatchGuard Cloud” presentation</a>, and <a href="">most recent Release Notes.</a></p> Tue, 08 Jun 2021 12:52:08 -0700 Stephen Helm 52411 at WatchGuard Integrates with Autotask PSA to Simplify Managed Security Services <p>Available with Fireware 12.0.1, WatchGuard has introduced a leading integration with Autotask to simplify managed security services for our global base of mutual Channel Partners. Managed security service providers (MSSPs) using WatchGuard and Autotask can now benefit from closed-looped service ticketing and synchronization of their customers’ asset Information.</p> <p> </p><h2>Key Features</h2> <p><strong>Integrated, Closed-Loop Service Ticketing</strong><em> — Track Issues with Service Ticketing Made Easy</em></p> <ul><li>Enable Autotask service tickets for WatchGuard security solutions.</li> <li>Configure event thresholds on a wide range of parameters identified per device, including: security services, device statistics, and subscription statuses. Event thresholds automatically trigger the creation and closure of service tickets, closing tickets when issues are resolved, and reducing the number of false alarms.</li> <li>Eliminate ticket flooding and provide trending visibility into customer security, because the same ticket reopens if the issue returns, rather than creating multiple tickets.</li> </ul><p><strong>Auto Synchronization of Asset Information</strong><em> — Know a Customers’ Security</em></p> <ul><li>Automatically register and update customer security asset information.</li> <li>Gain visibility into customer security through automated synchronization with WatchGuard security appliances, including subscription start and end dates, device serial numbers, OS versions, and more.</li> <li>Avoid a managed network going unprotected because of incorrect security service subscription end dates.</li> </ul><p>Learn more about this integration by visiting our <a href="">Autotask Integration page</a>, which includes links to an integration guide, demo video, and a solution brief. To view all of our available Technology Partner integrations, visit our <a href="">Technology Integrations</a> page.</p> Wed, 08 Nov 2017 09:09:12 -0800 Himanshu Verma 19346 at Now Available: MSSP Command <p>WatchGuardONE partners who are enrolled as an MSSP Partner, can now access the new MSSP Command tool, which is available from the WatchGuard Partner Portal Tools navigation. This new tool has replaced the previous MSSP Dashboard to provide easier management and greater visibility into your Monthly Flexible Points business for MSSP devices.</p> <p><strong>Improved User Experience:</strong></p> <p>MSSP Command offers a completely revamped user interface that is easy to use and navigate, whether you are wanting to know more about your MSSP business through interactive charts and diagrams, quickly apply changes to point allocations across all your customers’ devices, or configure settings for automatic alerts and notifications.</p> <p><strong>Improved Manageability:</strong></p> <p>MSSP Partners can now easily navigate to multiple Firebox devices and manage monthly security services from once easy-to-manage interface. They can also assign customer names to each device to quickly identify and find devices. We have now also introduced a data export feature that allows you take the information on the go for offline reporting.</p> <p><strong>Improved Visibility:</strong></p> <p>A new points gauge is available at the top of each page that provides MSSP Partners with full visibility into total points allocated and required for ongoing monthly services. In addition to the required points, this tool also provides visibility into points available, points used in the current month, and the points that will be used next month. From an interactive dashboard, you are able to see your trending points usage for the past year, your service type allocation across all customers, the number devices and device types across customers, as well alerts and notifications regarding points usage.</p> <p><strong>Online Help Resource:</strong></p> <p>The new tool also includes an <a href="">online help resource</a>.</p> <p>MSSP Command is a single point of access for WatchGuardONE Managed Security Services Providers (MSSPs) who have enrolled in the flexible pricing option. MSSP Command provides MSSP partners the benefits of a distributed investment, the ability to manage security services on a monthly basis, and the ability to change services on-demand for their customers.</p> <p>All WatchGuardONE Partners have the ability to enroll as an MSSP Partner and begin using this new tool today to leverage our MSSP Flexible Pricing option. To become a WatchGuardONE MSSP Partner, Partners can contact WatchGuard sales representative, or complete and submit the <a href="/wgrd-partners/join-watchguardone">WatchGuardONE MSSP Partner Enrollment</a> form and a WatchGuard representative will contact them directly.</p> Wed, 14 Jun 2017 16:18:57 -0700 Himanshu Verma 14421 at Firebox M4600 & M5600 <p>Today WatchGuard is pleased to announce the new Firebox M4600 and M5600 models, completing the replacement of all of our older XTM appliances with a new generation of hardware. Now, from the smallest Firebox T10 to the top of the line Firebox M5600, there is a new Firebox appliance that provides critical network and security functions in a single, centrally managed UTM platform that is easy to set up, deploy and manage.</p> <p>The WatchGuard Firebox M4600 and Firebox M5600 appliances both provide two empty bays that can be used to add expandable network modules to meet the needs of a wide range of network configurations. Both models support three modular interface options that each add either four or eight interfaces to the Firebox:</p> <ol><li>8 x 1 Gb Fiber</li> <li>4 x 10 Gb Fiber</li> <li>8 x 1 Gb Copper</li> </ol><p>The picture above shows an M4600 with options 1 and 2 in the two expansion bays. Expandable network modules offer room to grow for the future. If the need for more network ports into the firewall grows, the business doesn’t have to do a costly rip out and replace. The network admin can simply add a new module to the existing appliance to add extra ports.</p> <h2>Resources</h2> <p>These exciting new products are Generally Available (GA) now. Learn more through some of the new resources that are available with today's public launch:</p> <p>The M4600 provides 8 Gbps UTM throughput, and the M5600 is the fastest Firebox ever with 11 Gbps UTM. <a href="" target="_new">Download the datasheet</a> with the full technical specifications for the two new appliances.</p> <p>We also have a new <a href="" target="_new">technical brief</a> that explains in detail how the new network modularity concept works in WatchGuard appliances.</p> Tue, 23 Feb 2016 13:40:53 -0800 Brendan Patterson 8121 at