7 November 2017 – WatchGuard® Technologies has announced its integration with Autotask’s Professional Services Automation (PSA), a leading cloud-based platform used worldwide by Managed Security Service Providers (MSSPs), Managed Service Providers (MSPs) and IT Service Providers (ITSPs). The integration streamlines network security management through automated, closed-looped service ticketing and synchronisation of security asset information.
Autotask PSA delivers end-to-end IT service management and improves business operations by consolidating multiple applications and functions into one platform, including service ticketing, project management, asset management and customer relationship management. By integrating Autotask into the WatchGuard platform, MSSPs get a unique combination of capabilities that automate the operations associated with the delivery of managed security services.
Integrated, Closed-Loop Service Ticketing — Track Issues with Service Ticketing Made Easy
- Enable Autotask service tickets for WatchGuard security solutions.
- Configure event thresholds on a wide range of parameters identified per device, including: security services, device statistics and subscription statuses. Event thresholds automatically trigger the creation and closure of service tickets, closing tickets when issues are resolved, and reducing the number of false alarms.
- Eliminate ticket flooding and provide trending visibility into customer security, because the same ticket reopens if the issue returns, rather than creating multiple tickets.
Auto Synchronisation of Asset Information — Know a Customer's Security
- Automatically register and update customer security asset information.
- Gain visibility into customer security through automated synchronisation with WatchGuard security appliances, including subscription start and end dates, device serial numbers, OS versions, and more.
- Avoid a managed network going unprotected because of incorrect security service subscription end dates.
Andrew Allen, Chief Executive, Aabyss Limited
“Our business relies heavily on both WatchGuard and Autotask. Being able to integrate these technologies further enhances our capabilities and the services we provide to clients. Simplifying the process of service ticketing and removing the manual upkeep of our customers’ security information is a huge value-add for us.”
Len DiCostanzo, SVP, Channel Development, Autotask
“This integration, developed by a leader in network security, will create a solid combined offering designed to automate and optimise business processes. Automation of these processes is critical to ensure the highest level of services for clients, while reducing operational overhead for our partners. Together, we are enabling our global base of mutual partners to improve their service delivery while increasing staff productivity.”
Andrew Young, SVP, Product Management, WatchGuard Technologies
“WatchGuard continues to partner with organisations to develop advanced integrations that minimise the operational complexity associated with managing multiple technologies. As a direct result of feedback from our Channel Partners, we prioritised our integration with Autotask as a critical solution in managed security services enablement. We are thrilled with the outcome and all the positive feedback we have received from our MSSP community.”
About WatchGuard Technologies, Inc.
WatchGuard® Technologies, Inc. is a global leader in network security, secure Wi-Fi, and network intelligence products and services to more than 80,000 customers worldwide. The company’s mission is to make enterprise-grade security accessible to companies of all types and sizes through simplicity, making WatchGuard an ideal solution for distributed enterprises and SMBs. WatchGuard is headquartered in Seattle, Washington, with offices throughout North America, Europe, Asia Pacific, and Latin America. To learn more, visit WatchGuard.com.
For additional information, promotions and updates, follow WatchGuard on Twitter @WatchGuardUK on Facebook, or on the LinkedIn Company page. Also, visit our InfoSec blog, Secplicity, for real-time information about the latest threats and how to cope with them at www.secplicity.org.
About Autotask Corporation
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit autotask.com for more information.