Upgrade Notes

AuthPoint includes three installable components, the AuthPoint Gateway, the Logon app, and the mobile app for Android and iOS. None of these components automatically update. You must manually update to the latest version when a new version is released.

Upgrade the AuthPoint Gateway

The AuthPoint Gateway does not automatically upgrade to the latest version. To upgrade the AuthPoint Gateway, you must download and install the updated version of the AuthPoint Gateway.

If you have the current version of the AuthPoint Gateway installed or a version that is newer than 3.1.3-83:

  1. In the AuthPoint management UI, select Download.
  2. In the Gateway Installer section, next to your operating system, click Download.
  3. Run the downloaded Gateway installer.

If the version of the Gateway you have installed is older than version 3.1.3-83, you must unregister and uninstall the AuthPoint Gateway before you download and install the updated version.

To update a version of the AuthPoint Gateway older than 3.1.3-83:

  1. Uninstall the Gateway on your network.
  2. In the AuthPoint management UI, select Gateway.
  3. On the Gateway page, click the Name of your Gateway.
  4. On the Edit Gateway page, click Unregister Gateway.
  5. Click Generate New Key. Copy the new Gateway Registration Key value.
  6. Select Download.
  7. In the Gateway Installer section, next to your operating system, click Download.
  8. Run the downloaded Gateway installer. Type or paste the new Gateway Registration Key value when prompted.
  9. In the AuthPoint management UI, on the Gateway page, verify that the status icon next to your Gateway is green. This indicates that WatchGuard Cloud can successfully connect to the Gateway.

Update the Logon App

To upgrade the Logon app, you must download and install the updated version on your computer or server.

  1. In the AuthPoint management UI, select Download.
  2. In the Logon App section, next to your operating system, click Download.
  3. Run the downloaded Logon app installer (.msi file).

Update the Mobile App

To update the mobile app for Android or iOS, go to the App Store or the Play Store and search for WatchGuard AuthPoint. Tap update to download and install the latest version of the app.

You do not have to uninstall the app before you update.