Reset the WatchGuard AP Device

There are three ways to reset the WatchGuard AP device to factory-default settings:

If you reset a paired WatchGuard AP device to factory-default settings, the XTM device attempts to use the pairing passphrase configured for the AP device in the Gateway Wireless Controller to pair the device again and send the configuration to the AP device. If the pairing passphrase for this AP device on the Gateway Wireless Controller is not set to the default, wgwap, the pairing fails and you get a passphrase mismatch. For more information, see About AP Device Passphrases.

After you reset an AP device to factory-default settings, the AP passphrase is set to the default passphrase, wgwap.

An AP device with factory-default settings cannot accept tagged VLAN traffic. If you reset an AP device that has management VLAN tagging enabled, the XTM device cannot automatically rediscover and pair with the AP device on the tagged VLAN. For more information, see WatchGuard AP Device Discovery and Pairing.

Reset the WatchGuard AP Device with the Reset Button

The reset procedure depends on the firmware version of your AP device.

For AP device firmware 1.2.9.2 or higher

  1. With the AP device powered on, press and hold the reset button.
  2. After 5 seconds, release the reset button.
    The AP device resets.

When the device completes initialization, it is reset to the factory-default settings.

For AP device firmware 1.2.9.1 or lower

  1. With the AP device powered on, press and hold the reset button.
  2. After 12 seconds, release the reset button.
    The AP device resets.

When the device completes initialization, it is reset to the factory-default settings.

If you press the reset button briefly then release (less than 5 seconds), the AP device reboots, but it will not be reset to factory-default settings.

Reset the WatchGuard AP Device from the Access Point Web UI

To reset the AP device from the Access Point web UI:

  1. Log in to the WatchGuard Access Point web UI.
  2. From the left navigation menu, select Status.
    The Access Point Status page appears.
  3. On the Access Point Status page, click Reset to Factory Defaults.

For more information about how to use the WatchGuard Access Point web UI, see Use the WatchGuard Access Point Web UI.

Unpair the WatchGuard AP Device

When you unpair the AP device from an XTM device, the AP device restarts with factory-default settings. The power LED on the AP device alternates from green to amber when the device is unpaired.

For more information, see Unpair an AP Device.

See Also

WatchGuard AP Device Discovery and Pairing

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