Get a Feature Key for Your Device

Your Firebox or XTM device needs a feature key to enable all of the device functionsy. Before you can get the feature key for your device, you must activate the device on the WatchGuard web site. Then you can install the feature key on your device.

Without a feature key, your device allows only one connection to the external network.

Activate a New Device

To activate a new Firebox or XTM device:

  1. Open a web browser and go to http://www.watchguard.com/.
  2. Log in with your WatchGuard account user name and password.
  3. On the Support Home tab, click Activate a Product.

    The Activate Products page appears.

Screen shot of the Activate Products page on the WatchGuard website

  1. Type the device serial number. Make sure to include any hyphens.
  2. Type a friendly name to identify your device in your account on the WatchGuard web site.
  3. (Optional) Select free trials for your device, if available.

After you activate your new device, activate any additional upgrades or services for the device. This adds the upgrades and services to the feature key for your device.

Activate Upgrades and Renewals

When you purchase an add-on feature, upgrade, or subscription renewal for your device, you activate a license key to associate it with a specific device. WatchGuard then generates an updated feature key for that device. You must install the updated feature key on the device to enable the additional functionality.

To activate the license key for an add-on feature or renewal:

  1. Open a web browser and go to http://www.watchguard.com/.
  2. Log in with your WatchGuard account user name and password.
  3. On the Support Home tab, click Activate a Product.
    The Activate Products page appears.
  4. Type the license key number you received when you purchased the add-on feature or renewal.
  5. Click Continue.
    The Choose Product to Upgrade page appears.
  6. From the drop-down list, select the device to upgrade or renew.
  7. Click Activate.
    The Retrieve and Apply Key page appears.
  8. Copy the contents of the feature key to a text file and save it on your computer.
  9. Click Finish.

Even though the device can download the feature key from the WatchGuard web site, it is can be useful to save the feature key contents to a local file, in case you need to manually add the feature key to the device when it does not have Internet access.

Add the Feature Key to the Device

You can use Fireware XTM Web UI or Firebox System Manager to retrieve the current feature key from the WatchGuard web site and add it directly to your device. Or, you can copy the feature key from the WatchGuard website, and then paste the feature key into your device configuration file.

Use the Feature Key Wizard

In Fireware XTM v11.9.1 and higher, if your device does not have a feature key, an alert appears at the top of each page in Fireware XTM Web UI. The alert includes a link to start the Feature Key Wizard. In the Feature Key Wizard you can download the current feature key from the web site, paste the feature key from a local file, or activate your device and download the feature key.

Screen shot of the Web UI with a feature key alert

To use the Feature Key Wizard:

  1. In the feature key alert, click Add a feature key now.
    The Welcome to the Feature Key Wizard page appears.

Screen shot of the Feature Key Wizard options

  1. In the Feature Key Wizard, select an option:

Yes, download and install the feature key now

Select this option if your device is activated, and is connected to the Internet. Click Next to download and install the feature key. To use this option, your device must have a connection to the Internet.

Yes, I have a local copy of the feature key

Select this option if your device is activated, and you have a local copy of the feature key that you want to copy to this device. Click Next and paste your feature key into the wizard. The wizard validates and installs the feature key.

No, I have not activated the device yet

Select this option if your device is not activated. Click Next to start Online Activation. The Feature Key Wizard helps you activate the device on the WatchGuard web site, and downloads the feature key. The online activation steps are the same as in the Web Setup Wizard. To use this option, your device must have a connection to the Internet.

  1. On the Summary page, make sure your feature key was successfully retrieved.
    When your feature key has been installed, the Summary page shows Feature Key Retrieval Success.
  2. Click Next to exit the wizard.

Get the Latest Feature Key

From Fireware XTM Web UI, you can download the latest feature key for your device from the WatchGuard web site to your device. You must get an updated feature key after you activate a service or upgrade for your device.

To get an updated feature key for your device:

  1. Select System > Feature Key.
    The Feature Key Summary page appears.

Screen shot of the Feature Key Summary page

  1. Click Get Feature Key.
    Your feature key is downloaded from installed on the device.
  2. To enable your device to automatically check for feature key updates when services are about to expire, select the Enable automatic feature key synchronization check box.

For more information about feature key synchronization, see Enable Automatic Feature Key Synchronization.

You can also manually retrieve the current feature key from the WatchGuard web site and manually add it to your device. For more information, see Manually Add or Remove a Feature Key.

See Also

About Feature Keys

Manually Add or Remove a Feature Key

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