Reset a Device

If your Firebox or XTM device has a configuration problem, or you just want to create a new configuration file for your XTM device, you can reset the device to its factory-default settings. For example, if you do not know the configuration passphrase, or if a power interruption causes damage to the Fireware XTM OS, you can use the Quick Setup Wizard to build your configuration again or restore a saved configuration.

After you perform this reset procedure:

For a description of the factory-default settings, see About Factory-Default Settings.

Start an XTM Device in Safe Mode

To restore the factory-default settings for a WatchGuard XTM device with an LCD display, you must start the XTM device in safe mode.

  1. Power off the XTM device.
  2. Press the down arrow on the device front panel while you power on the XTM device.
  3. Continue to press the down arrow button until the message Safe Mode Starting appears on the LCD display.

When the device is started in safe mode, the LCD display shows the model number followed by the word safe. When you start a device in safe mode:

Reset a Firebox T10, XTM 2 Series or XTM 33 to Factory-Default Settings

When you reset a Firebox T10, XTM 2 Series, or XTM 33 device, the original configuration settings are replaced by the factory-default settings. The current feature key is removed.

Use the times in this table for steps 4 and 5 of the reset procedure.

Device Model (Step 4) Release the Reset button after (Step 5) Total time to wait for the reset process to complete
XTM 21, 22, 23 1 minute

3 minutes

XTM 25, 26 30 seconds 2 minutes
XTM 33 30 seconds 3 minutes and 30 seconds
Firebox T10 15 seconds 70 seconds

To reset the device:

  1. For an XTM 2 Series or XTM 33 device, disconnect the power supply. For a T10 device, power off the device.
  2. Press and hold the Reset button on the back of the device.
  3. While you continue to hold the Reset button, reconnect the power supply or power on the device.
  4. Continue to press the Reset button for the time indicated in the table, or until the Attn indicator begins to flash. Then release the button. Do not disconnect the power or power off the device yet.
    For some XTM 2 Series and XTM 33 devices, the Attn indicator does not flash.
  5. Wait for the time indicated in the table for reset process to complete. When the reset is complete, the Attn indicator stays lit and does not flash.
  6. Disconnect the power supply, or power off the device.
  7. Reconnect the power supply, or power on the device.
    The Power Indicator lights and your device is reset.

Make sure that you complete all of the steps. You must complete Steps 6 and 7 to restart your device again before you can connect to it. The IP address of the trusted interface changes to 10.0.1.1. For more information, see About Factory-Default Settings.

Reset a Firebox M440 to Factory-Default Settings

When you reset a Firebox M440, the original configuration settings are replaced by the factory-default settings. The current feature key is removed.

To reset the device:

  1. If necessary, use the power switch on the rear of the device to power it on.
  2. Press and hold the Power button on the front of the device for three seconds to power it off.
  3. Press and hold the Reset button on the front left of the device, and briefly press the Power button on the front of the device to power it on.
  4. Continue to hold the Reset button until the Attn indicator begins to flash.
  5. Release the Reset button.
  6. Wait until the Attn indicator stops flashing and remains lit.
  7. Press and hold the Power button for three seconds to power off the device.
  8. Briefly press the Power button to power on the device.

Make sure that you complete all of the steps. You must complete Steps 7 and 8 to restart your device again before you can connect to it. The IP address of the trusted interface changes to 10.0.1.1. For more information, see About Factory-Default Settings.

Reset an XTMv VM to Factory-Default Settings

For an XTMv VM (virtual machine), you cannot use the physical hardware to start the virtual machine in safe mode. Instead, to reset the virtual machine to factory-default settings, you must use the Fireware XTM CLI command restore factory-default.

To reset an XTMv VM on ESXi:

  1. Log in to the vSphere client.
  2. Select the XTMv VM from the inventory.
  3. Select the Summary tab.
  4. Click Open Console.
  5. Log in with the admin account credentials.
  6. Type the command restore factory-default.

To reset an XTMv VM on Hyper-V:

  1. Log in to the Hyper-V server.
  2. Right click the XTMv VM.
  3. From the drop-down menu, select Connect.
  4. Log in with the admin account credentials.
  5. Type the command restore factory-default.

For more information about how to use the command line interface, see the Fireware XTM Command Line Interface Reference.

Run the Setup Wizard

After you restore the factory-default settings, you can use the Quick Setup Wizard or Web Setup Wizard to create a basic configuration or restore a saved backup image.

For more information, see About the Quick Setup Wizard.

See Also

Restore an XTM Device Backup Image

Use a USB Drive for System Backup and Restore

Automatically Restore a Backup Image from a USB Drive

e-Learning video — Reset an XTM 5 Series, 8 Series, or 1050 Device to its Factory Default Settings

e-Learning video — Reset an XTM 2 Series Device to its Factory Default Settings

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