Applies To: FireCloud Internet Access, FireCloud Total Access
You can install the FireCloud app on mobile devices. With this, your mobile devices are protected and have access to any private resources that are available to you.
At this time, FireCloud is only available on iOS devices.
Before you install the FireCloud mobile app, you need to get your account code and download and install the FireCloud certificate on your mobile device:
- Log in to WatchGuard Cloud and go to Configure > FireCloud > Endpoint Installation.
- Select the Mobile tab.
- Click Download Certificate.
- Install the FireCloud certificate on your mobile device.
- Download or send the FireCloud certificate to your mobile device. We recommend these methods to get the certificate:
- Email the certificate to yourself and download the attachment from your mobile device. If you cannot send or receive the certificate file, you might need to zip the file before you send it.
- Log in to WatchGuard Cloud on your mobile device and go to Configure > FireCloud > Endpoint Installation > Add Endpoint to download the certificate directly on your mobile device.
- Upload the certificate to a file share and then download the certificate on your mobile device.
- Use a mac computer to airdrop the certificate file to your mobile device.
- Open the certificate file. You should see a prompt that says Profile Downloaded.
- Tap the Profile Downloaded prompt. You can also go to Settings > General >VPN and Device Management.
- Open the downloaded profile and tap Install. If necessary, enter your device passcode.
- Tap Install again to confirm.
- To trust the certificate go to Settings > General > About > Certificate Trust Settings and enable full trust for the installed certificate. Tap Continue when prompted.
To install the FireCloud certificate on an iOS mobile device:
- Download or send the FireCloud certificate to your mobile device. We recommend these methods to get the certificate:
- Go to the App Store and install the FireCloud app. When you deploy FireCloud to end-users, to make the installation easier you can send out the QR code or the URL from Step 1 on the Endpoint Installation page.
- When you open the FireCloud app, you are prompted to enter your account code from Step 2 on the Endpoint Installation page. You can enter the account code manually, or scan the QR code.
- Accept the prompt to allow notifications. This permission is optional. FireCloud does not currently have any mobile notifications.
- Log in with your FireCloud user account.
- After you log in, the FireCloud app downloads the necessary VPN settings. You receive a system prompt to allow this. When this is done, FireCloud establishes a WireGuard tunnel to the nearest WatchGuard point of presence (PoP).
After the FireCloud mobile app is set up and you are logged in, your device is protected by FireCloud and you can use your mobile device to connect to your FireCloud private resources.
Your device will remain connected to FireCloud even if you turn off or restart the device. If you close the FireCloud app while you are connected to FireCloud, a VPN icon appears in the status bar to indicate that the connection is ongoing. This is a system icon, not a FireCloud icon.
Disconnect from FireCloud
In some cases, you might need to disconnect from FireCloud. For example, you might have to disconnect when you need to connect to a VPN.
To temporarily disconnect from FireCloud, you can tap the FireCloud icon at the top of the screen. Tap the icon again to reconnect.
The FireCloud access rule that applies to your user group determines if you can manually disconnect from FireCloud
Install the WatchGuard Agent and Connection Manager on Mobile Devices
Install the WatchGuard Agent and Connection Manager on Windows and Mac Computers