About the Product Details Page

On the Product Details page, you can see information about a WatchGuard products activated in your account.

To open the Product Details page:

  1. Open a web browser and go to https://myproducts.watchguard.com/manage-products.
  2. Log in to your WatchGuard account.
    The Manage Products page opens.

  1. Select a product category and click View Products to view the products activated for your account.
    The product family page you selected opens.

  1. Select a friendly name to open details for that device or product.
    The Product Details page for that device opens.

From the Product Details page you can:

RapidDeploy enables you to set up automatic configuration of a Firebox. When the device is powered on with factory-default settings, it automatically downloads the configuration file.

Click Go to RapidDeploy to go to the RapidDeploy Configuration Manager.

For more information about RapidDeploy methods, go to Deploy Your Firebox with RapidDeploy.

You can view the status of your WatchGuard products and find a partner to renew or upgrade.

Click Find a Partner to find an authorized reseller.

For more information about RapidDeploy methods, go to Deploy Your Firebox with RapidDeploy.

In the Device Services section, you can review the status of the security service subscriptions for your device.

An initial Support subscription is automatically activated when you register your WatchGuard device. Your Support subscription gives you access to technical support, software updates, and feature enhancements. It also extends the hardware warranty of your WatchGuard device and provides advance hardware replacement. You can purchase additional security service subscriptions, renewals and upgrades through WatchGuard resellers, and activate them here.

For more information about Support levels, go to https://www.watchguard.com/wgrd-support/support-levels.

The device feature key enables all software features and upgrades that you have activated for a device.

To get the feature key for your device:

  1. Open a web browser and go to https://myproducts.watchguard.com/manage-products.
  2. Log in to your WatchGuard account.
  3. On the Manage Products page, in the Network Security section, click View Products.
  4. Select a friendly name to open details for that device or product.

  1. Click Get Feature Key.
  2. Click Copy.
  3. Save the feature key to a local text file.

When you activate your device, you specify the device name (friendly name). This name identifies the device in your account on the WatchGuard website. You can change the name of an activated device on the Product Details page.

To change the name for a device:

  1. On the Product Details page for the device, click Rename Device.
    The Rename Device dialog box opens.

  1. Enter the new device name.
  2. Click Update.

If there is an activated device in your account that you no longer use, you can retire the device.

To retire a device:

  1. On the Product Details page for the device, click Retire Device.
    The Retire Device dialog box opens.

  1. Click Retire.

When you retire a device:

  • WatchGuard no longer sends you renewal reminders for Support and other subscription services for the device.
  • The device is not eligible for technical support.
  • The device continues to function, with the exception of any licensed services that are expired.

If you retire a device, you can later remove it from retirement, as long as the product has not reached end of life. If you want to use a retired device to activate a trade-up device, you must remove it from retirement first. To remove a device from retirement, contact WatchGuard Customer Care.

Click the portal links in this section to manage your devices and products.