On the Monitor AuthPoint page, the Failed Authentications widget shows Service Providers a bar graph with a count of failed user authentications in their account and accounts that they manage.
AuthPoint considers authentications that do not have a valid response to be failed authentication attempts. This includes:
- Incorrect one-time passwords
- Incorrect verification codes for QR code authentication
- Push notifications that are not valid
AuthPoint does not consider denied push notifications to be failed authentication attempts.
You can also see the Failed Authentications by Account widget on the Overview or Service Provider dashboard.
To open the Failed Authentications by Account page, in the widget, click View All.
The list shows information for the time period you select from the drop-down list in the upper-left corner of the page.
The total number of accounts listed shows next to the Search box. To find a specific account, in the Search box, type the account name and press Enter.
To open the Summary page for a specific account, select an account name from the list. The Authentication graph shows successful and failed authentication attempts for the specified time period. The Failed Authentications widget shows a bar graph with a count of failed user authentications in that account. To review a more detailed report, click the title of either widget.
About the Denied Push Notifications by Account List