Applies To: WatchGuard Cloud-managed Access Points (AP130, AP330, AP332CR, AP430CR, AP432)
The Connection Issues report shows clients that experienced connection issues on your wireless network.
To view the connection issues report, in WatchGuard Cloud:
- Select Monitor > Devices.
- Select a cloud-managed access point or a folder that contains your access points.
- From the Devices menu, select Access Points > Connection Issues.
- To select the report date range, click
. - From the SSID drop-down list, select a specific SSID to view, or select All SSIDs.
- Click
to download a PDF version of the report.
For information on how to schedule a report, see Schedule WatchGuard Cloud Reports.
Connection Issues Report
The Connection Issues report includes a bar graph of wireless client activity that indicates the number of clients that experienced connection issues.
The table includes this data:
- MAC Address — The MAC address of the wireless client.
- SSID — The SSID to which the wireless client is associated.
- Last Failure Reason — The reason for the last wireless client connection failure.
- AP busy — The CPU load on the access point is too high to allow the wireless client connection.
- AP disconnect — The access point has disconnected the client.
- Authentication failed — The user has failed to authenticate with WPA2 and WPA3 Enterprise authentication.
- Disobey ACL policy — The wireless client's address is blocked by a MAC address Access Control List.
- Exceeded client number limitation — The access point has exceeded the maximum number of wireless client associations.
- Inactive station timeout — The wireless client signal strength is too weak, or the wireless client has moved out of the access point signal range.
- Incorrect password — The user has typed an incorrect SSID security passphrase for WPA2 or WPA3 Personal encryption.
- Network Access Enforcement failure — Network Access Enforcement is enabled and the wireless client does not have any WatchGuard Endpoint Security products installed (WatchGuard Advanced EPDR, EPDR, EDR, EDR Core, or EPP), or the Endpoint Security agent is not running on the client. For more information, go to Access Point Network Access Enforcement.
- WatchGuard Endpoint Security software not installed or not running on client
- Account UUID does not match WatchGuard Cloud account UUID
- Authentication key does not match WatchGuard Cloud account authentication key
- Missing Account UUID and Authentication Key on access point
- Station disconnect — The wireless client has disconnected from the access point.
- Successful connection — The wireless client successfully connected to the access point SSID.
- Last Failure Time — The date and time of the last wireless client connection failure.
- Total Issues — The total number of connection issues for the wireless client.
Access Point Connection Events Report
Access Point Network Usage Report