About the Managed Services Portal

Applies To: WatchGuard Core MDR This topic applies to the WatchGuard Core MDR managed service., WatchGuard Core MDR for Microsoft This topic applies to the WatchGuard Core MDR for Microsoft managed service.

The Managed Services portal offers insights into the actions performed by the WatchGuard SOC team to protect WatchGuard MDR customers. You can use the portal to review the most recent security activity for your managed accounts and to download reports.

To view activity in the Managed Services portal, you must activate a WatchGuard Core MDR or WatchGuard Core MDR for Microsoft license and allocate the license in WatchGuard Cloud. For more information, go to About WatchGuard Core MDR for Microsoft Licenses.

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To open the Managed Services portal, from WatchGuard Cloud:

1. Select Monitor > Managed Services.
   The Managed Services portal opens in a new browser tab.

2. If you are a Service Provider, select an account from the drop-down list.
   The dashboard shows the data for your account.
   

After 1 hour of inactivity, your Managed Services portal session times out. To end your session, close the browser tab.

Permissions

The actions you can take in the Managed Services portal depend on your WatchGuard Cloud operator role.

Service Provider

• Sales, Auditor — Sales and Auditor operators can view key metric data, investigations, detections, and reports for their Subscriber accounts.
• Owner, Helpdesk — Owner and Helpdesk operators have full permissions for their Subscriber accounts. They can take actions on investigations, such as reset passwords or dismiss detections. They can also contact the WatchGuard SOC team directly with comments in investigation details.

Subscriber

• Observer — Observer operators can view key metric data, investigations, detections, and reports for their account.
• Admin, Analyst — Admin and Analyst operators have full permissions for their account. They can take actions on investigations, such as reset passwords or dismiss detections. They can also contact the WatchGuard SOC team directly with comments in investigation details.

For information about how to use the Managed Service portal, go to:

• Managed Services Portal Dashboard
• Review MDR Investigations
• Review MDR Detections
• MDR Reports
• Review MDR Endpoints

Related Topics

About Managed Services with WatchGuard MDR

WatchGuard MDR Managed Service Overview