Applies To: WatchGuard Advanced EPDR, WatchGuard EPDR, WatchGuard EDR, WatchGuard EPP, WatchGuard EDR Core
The WatchGuard Endpoint Product Support Info Viewer (PSInfoViewer) enables you to open reports generated by the Product Support Info (PSInfo) tool. For information on how to get started with PSInfoViewer, go to Get Started with PSInfoViewer.
PSInfo creates .7Z files with information from the affected endpoint. For information on PSInfo, go to About PSInfo.
With PSInfoViewer, you can review this information to help troubleshoot problems on your devices that run an endpoint security product.
PSInfoViewer Window
PSInfoViewer provides information on these tabs:
General
On the General tab, you can review general information on the affected computer and selected endpoint security product.
Common
To review general information for the endpoint, select Common and the product. Expand the product name to see specific information (for example, agent or protection information). You can use this information to verify that the endpoint has the latest version of the software installed.
Check URL
To verify the endpoint has access to all of the URLs required by the endpoint security product, select Check URL and the product. This information can be helpful to resolve activation issues and issues when a license expires.
For a complete list of URLs, see this Knowledge Base article, URLs Used by Panda and WatchGuard Endpoint Security Products.
Process Info
To see a list of the processes that run on the computer, select Process Info. This information includes the percentage of CPU and the amount of memory the process uses.
Services/Drivers
To see lists of the services or drivers that run on the computer, select Services/Drivers. This includes the state and start type, as well as any dependencies and the load order.
You can use this information to verify that all endpoint security product services are installed and running.
Listen Ports
To see a list of processes and the connections (type and port) established on the computer, select Listen Ports.
Network Adapters
To see information related to the network adapters on the computer, select Network Adapters.
Certificates
To review certificate information, select Certificates.
Hardware
On the Hardware tab, you can review information on the hardware devices on the computer (for example, audio endpoint, battery, camera, disk drives, and firmware). Select a device to review the available properties and values.
Windows Installer
On the Windows Installer tab, you can review information on software that was installed, upgraded, fixed, or uninstalled by the Windows Installer. Select a product, such as the WatchGuard Agent, to review installation properties and values.
Software Registry
On the Software Registry tab, you can review information from the Uninstall registry key (HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\). This key contains information on all installed software, including software that was installed by the Windows Installer as well as external and custom installer systems.
Select a software product to review the installation properties and values that could be useful to uninstall or repair an installation.
Event Logs
On the Event Logs tab, you can review information registered in the Windows event log. The Windows event log is a detailed record of system, security, and application notifications stored by the Windows operating system that administrators can use to diagnose system problems and predict future issues.
- To review application events, select Application.
- To review system events, select System.
When you troubleshoot protection errors, review the application events for product errors. For installation and upgrade errors, review the application events for MSI Installer error messages.
Windows Update
On the Windows Update tab, you can see a list of Microsoft security patches installed on the computer.
WMI
On the WMI tab, you can see a list of processes on the computer, component-based servicing (or quick fix engineering) information, disk information, and Window Security Center related information. From the left pane, select the area you want to review information for. This tab includes information on Microsoft updates (KBs) that were not installed as part of a Windows update.
PSInfoViewer Advanced Information