Applies To: WatchGuard CloudDR
When you integrate Zendesk with CloudDR, CloudDR automatically creates issues in Zendesk with the detailed data per customer when an action occurs.
Prerequisites
To configure this integration, you must have:
- A Zendesk user account with the Admin role and API token access enabled
- An API token for the Zendesk user account
To generate an API key for your Zendesk user account:
- Log in to Zendesk Admin Center with the user account with the Admin role.
- Click Apps and Integrations, then select APIs > API Tokens.
- Click Add API Token.
- Enter a description for the token.
- Click Save.
- Copy the generated token.
Integrate Zendesk with CloudDR
Service Providers can configure integration in CloudDR for a single organization or for all of their managed organizations. If you select a managed Service Provider from Account Manager, you can configure integration for all organizations managed by the Service Provider.
Before you begin, select the account you want to configure integration for:
- To configure integration for all organizations, from Account Manager, select Overview.
- To configure integration for a single organization, from Account Manager, select the account you want to integrate the application in CloudDR.
To integrate Zendesk with CloudDR, from WatchGuard Cloud:
- Select Configure > CloudDR.
- Select Integrations > Response & Automation.
- In the Zendesk widget, click Add.
- Click Start Integration.
- (Service Providers) Select the organization you want to configure the integration with.
- In the Namespace text box, enter the namespace from your Zendesk URL. This is the part of the URL before .zendesk.com. For example, if your URL is https://example.zendesk.com, enter example.
- Click Next.
- In the Email text box, enter the email address for the user account identified in the prerequisites.
- Click Next.
- In the API Token text box, paste the API token that you copied previously.
- Click Submit.