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Activate a Cloud Subscription License

Cloud subscription licenses are activated and managed in the WatchGuard Support Center. You can activate a license key on the Activate Products page. On the product page you can see the current licenses and trial licenses associated with your account.

If you have a Passport license, you only need to activate the license once to activate all Passport products.

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After your initial license activation, you have several options for how to use additional licenses. In the activation process, you can:

  • Add users to an active license
  • Extend an active license
  • Add a new license (service providers only)

If you have a Service ProviderIf you manage customer accounts, your WatchGuard Cloud account is a Service Provider account. As a Service Provider, WatchGuard Cloud is where you create and manage customer accounts and allocate users. account, the users are added to your inventory in WatchGuard Cloud. From your inventory, you can allocate users to managed accounts or to your own account. For more information, see WatchGuard Cloud for Service Providers.

Initial License Activation

The license activation process is different the first time you activate a license. Follow the steps in this section to activate a license key for the first time.

If you have an active license, or if you are a Service Provider with an active trial, follow the steps in the next section.

  1. Go to https://www.watchguard.com/ and log in to the WatchGuard Support Center with your WatchGuard account user name and password.
  2. On the Support Center Home page, select My WatchGuard > Activate Products.
    The Activate Products page appears.
  3. Type or paste your license key.
  4. Click Next.
    The Activate a Product wizard begins.
  5. If this is the first license you have activated and you do not have an active trial, you are prompted to name your license. Type a name for your license to help you identify your license on the WatchGuard website and in WatchGuard Cloud.
  6. Click Next.
  7. Select the I Accept the End-User License Agreement check box.
  8. Click Next.
  9. If prompted, select the region to use for WatchGuard Cloud data storage. The region you select is also used to store data for other WatchGuard cloud services. You cannot change the region later.

If you have already set a Cloud region for your trial, or another WatchGuard cloud service, that region is used and you are not prompted to select or confirm a Cloud region.

  1. Click Next.
  2. Confirm that the Cloud region you selected is correct and click Next.
    The Activation is Complete page appears.

Your license is now active and the users on this license are automatically allocated to your account. If you activated a Passport license, the users are allocated to your account for all products purchased. If you are a Service Provider, the users are added to your inventory.

If you are a Subscriber with an active trial, when you activate your first license it replaces your trial license. The trial ends and your new license becomes active effective immediately. Your new license inherits the name of your trial license.

The remainder of your trial is not added to the expiration date of your new license.

Activate Additional Licenses

If you have an active license, when you activate new license keys in the Support Center they are used to modify the current active license (add users or extend the license).

If you are a Service Provider, you can choose to modify an active license or add a new, separate license.

  1. Go to https://www.watchguard.com/ and log in to the WatchGuard Support Center with your WatchGuard account user name and password.
  2. On the Support Center Home page, select My WatchGuard > Activate Products.
    The Activate Products page appears.
  3. Type or paste your license key.
  4. Click Next.
    The Activate a Product wizard begins.
  5. (Service Providers only) On the Choose a Product to Upgrade page of the activation wizard, from the drop-down list, select the name of the license you want to extend or add users to.

Only Service Providers can have multiple active licenses. Subscribers do not see this page in the Activate a Product wizard.

  1. Click Next.
  2. Select Add Users to add users to your license or select Extend License to extend the renewal date for your license.

When you choose to extend your license, your user count is updated to match the number of users on the license you purchased.

  1. Click Next.
  2. On the Confirm Your Activation page, make sure the updates to your license are correct.
  3. Click Next.
  4. Select the I Accept the End-User License Agreement check box.
  5. Click Next.
    The Activation is Complete page appears.

Your license is now active and the users on this license are automatically allocated to your account. If you are a Service Provider, the users are added to your inventory.

See Also

About Passport Licenses

Co-Term Per User Licenses

About AuthPoint

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