User Management

The Users page is where you manage AuthPoint user accounts. You can see your AuthPoint users and the details for each user account. These are the end-users who use AuthPoint for authentication.

From the Users page you can:

  • Add, edit, block, unblock, and delete user accounts
  • See user status
  • See token information for a user account
  • See and change the token status
  • Send the activation email again
  • Send the set password email again
  • Activate the Forgot Token feature
  • Filter the users that are shown

The User Name and Token columns show the status of the user account and that user's tokens. You can see if a user or token is active or blocked. For more information, see Block a User or Token.

In the User Name column, the icon next to a user name indicates the status of that user.

User Status Definition
The user account is activated and can authenticate with any active tokens
The LDAP synced user account cannot authenticate because the LDAP user was moved or deleted
The user cannot authenticate with any WatchGuard tokens on any of their mobile devices
Token Status Definition
The token is activated and can be used for authentication
The token is blocked and the user cannot authenticate with that token (they can still authenticate with other active tokens)

In the Token column, click on a token to see information about that token. If no tokens are listed in the Token column for a user, then the user has not yet activated a token.

See Also

Add a Group

Add User Accounts

Block a User or Token

Quarantined Users

Resend Activation Email

Resend the Set Password Email to a User

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