Contents

Monitor Managed Devices

The Monitoring > Managed Devices page displays all the APs associated with the selected location.

Monitoring > Managed Devices page

This table provides a description of the available columns you can display for the AP properties:

Column Description
Upgrade Status Upgrade status of the device.
Name Name of the device.
MAC Address A unique 48-bit address of the device/802.11 PHY modes used by the device.
Device Tag Text that provides additional information about the device.
Country of Operation Country in which the device operates.
Name User-defined name of the AP.
MAC Address Unique 48-bit address of the AP/ 802.11 PHY modes used by the AP.
IP Address IP address of the AP.
Model Indicates the model of the selected AP.
Device Template Indicates the device template applied to the AP.
Capability Indicates the AP capabilities.
Location Location of the AP.
Up/Down Since Date and time since the AP has communicated with WatchGuard Wi-Fi Cloud servers.
Operating Mode Mode in which the AP is operating.
Device Tag Device tags.
Fail Safe Mode

Indicates if the AP is in fail safe mode.

The AP is initialized with minimal connectivity, and AP or sensor functionality will not run in fail safe mode. Only the reboot and upgrade actions are available. This feature helps to troubleshoot AP issues with the guidance of WatchGuard Technical Support.

Monitored VLANs Indicates if the AP is a banned AP.
Quarantine Status Indicates if the AP is quarantined.
Troubleshoot Status The troubleshooting status of the AP.
AP Mode Indicates the mode of the AP.
Build Indicates the build number.
Configuration Status Indicates the configuration status
Mesh Mode Indicates mesh mode
Power Source

Indicates the power source (PoE+, PoE, or DC power).

Toolbar

You can perform various operations on the devices with the options on the toolbar.

To perform any operation facilitated by the toolbar, you need to select a device.

Device toolbar

AP Information Pages

When you select an AP on the Monitoring > Managed Devices page, the information related to the selected device is displayed on multiple pages. You can select a page number to view more details related to the device.

1 — Properties, Recently Associated Clients

2 — Number of client associations

3 — Utilization, Average Data Rate

4 — Traffic, Error Rate

5 — Events

6 — Visible APs, Visible Clients

7 — Visible VLANs, Seen By

8 — Channel Occupancy

9 — Mesh Network Links

View AP Properties

Select an AP name to view the device properties. You can edit certain AP properties. Double-click the property to edit its value.

Click the Device properties settings icon icon to choose which device properties to display.

Managed Device properties

This table provides a description of the available AP properties:

Field

Description

Currently Active Indicates if the device is currently active or not active.

Name

Name of the AP.

Classification

Specifies whether the AP is categorized as Authorized, External, or Rogue. Uncategorized indicates that the AP has not been categorized.

Location

 AP location.

Is Placed

Specifies whether the AP has been placed on a layout for a location.

MAC Address

Unique 48-bit address of the AP/ 802.11 PHY modes used by the AP.

Model Indicates the model of the selected AP.

Protocol

Wireless protocol version used by the AP to provide wireless connectivity.

Software Build Current software build on the AP.
Operating Mode Mode in which the AP is operating.

Capability

Operation mode capabilities of the device such as 802.11n, 802.11ac, Super AG, and Turbo.

SSID

SSID of the  wireless network to which the AP is connected.

Is Guest

Specifies whether the AP is a guest AP.

Device Tag

Text that provides additional information about the AP. For example, Hawaii Conference Room, Bldg 15 – Cubicle G2.

IP Address

IP address if the AP is authorized. The field is blank if the AP is classified as Rogue or External.

Network

Network tag of the network to which the AP is connected. This value is blank if the AP is not connected to a network.

Vendor Name

Name of the AP vendor.

First Detected At

Date and time when the AP was first detected by the system.

Up Since

Date and time since the AP has been restarted.

Channel

Channel number on which the AP operates.

Basic Link Rates (Mbps)

Comma-separated list of link rates supported by the AP.

Security

Security standard applied to the AP. This is derived from the template applied to the AP.

Authentication

Procedure used by AP to verify the identity of a client.

Pairwise Encryption

Encryption used for unicast communication between the AP and a client. Multiple is displayed if For All BSSIDs is selected in the MAC/Protocol field.

Groupwise Encryption

Specifies the encryption used for broadcast or multicast communication from the AP. Multiple is displayed if For All BSSIDs is selected in the MAC/Protocol field.

Beacon Interval

Time interval, in milliseconds, between successive beacons of the AP.

802.11n Capability

This field is visible only if the selected AP is an 802.11n AP. The field provides information about whether the AP is compliant with early or standard implementations of the 802.11n standard.

Channel Width

This field is visible only if the selected AP is an 802.11n AP or a 802.11ac AP. It specifies whether an 802.11n AP is operating on the 20 MHz or 40 MHz channel width. 802.11n allows for the use of the standard channel width of 20 MHz or the double channel width of 40 MHz. 40 MHz channel width is achieved by using two adjacent channels to send data simultaneously. For 802.11ac capable APs, the possible values are 20 MHz, 40 MHz, 80 MHz, 160 MHz, or 80+80 MHz.

Channel offset

This field is visible only if the selected AP is an 802.11n AP. It specifies whether the adjacent channel used in 40 MHz operation is above or below the primary channel for the selected 802.11n AP.

Data Rate

This field is visible only if the selected AP is an 802.11n AP or an 802.11ac AP. It specifies the highest 802.11n data rate or the highest 802.11ac data rate of the selected active 802.11n AP or 802.11ac AP with which it communicates with the client.

GI for 20 MHz

This field is visible only if the selected AP is an 802.11n AP. It specifies whether the AP is capable of using short guard interval for 20 MHz. The possible values are 400 nanoseconds and 800 nanoseconds.

GI for 40 MHz

This field is visible only if the selected AP is an 802.11n AP. It specifies whether the AP is capable of using short guard interval for 40 MHz. The possible values are 400 nanoseconds and 800 nanoseconds. This field is applicable only if the channel width is 40 MHz or more.

802.11n MCS supported

This field is visible only if the selected AP is an 802.11n AP. It specifies the various Modulation and Coding Schemes (MCS) supported for 802.11n. The 802.11n standard defines a total of 77 MCS. Each MCS is a combination of a certain modulation (for example, BPSK, QPSK, 64-QAM), coding rate (for example, 1/2, 3/4), guard interval (800 or 400 ns), and number of spatial streams. Support for MCS 0-15 is mandatory for 802.11n APs and support for MCS 0-7 is mandatory for 802.11n clients.

Greenfield Mode

This field is visible only if the selected AP is an 802.11n AP. It specifies whether the AP is capable of working in the Greenfield mode. Greenfield mode is an optional high-throughput mode in the 802.11n standard, that is not backward compatible with legacy (802.11a/b/g) protocols and is expected to provide maximum performance benefits of 802.11n.

802.11n Beam Forming Capability

This field is visible only if the selected AP is an 802.11n AP. It specifies whether the AP is capable of Beamforming. Beamforming is an RF transmission method that helps focus the radiated RF energy directly at a receiving client. This improves signal reception at the client and consequently the throughput.

MFP/802.11w

Indicates whether MFP/802.11w is enabled on the selected AP.

Quarantine Status

Quarantine status of the selected AP. Possible values are Not in Quarantine, Quarantine Active, Quarantine Pending, DoS Quarantine on, DoS Quarantine pending, and Quarantine Disabled.

Defending Sensor Name

Name of the defending sensor.

Quarantine Pending Reason

Reason if quarantine is pending. Possible values are Device Inactive, Device(s) outside the prevention range of all <device name> devices, Prevention capacity full at all <device name> within the prevention range, Device operating Channel unknown, Quarantined Client currently not a security threat, Error in selecting <device name> for prevention, No suitable <device name> found for prevention, device channel not in defend list of any <device name>, Wired side identity of the device not available, waiting for <device name> acknowledgement, Unknown.

Tx STBC 802.11n

This field is visible only if the selected AP is an 802.11n AP. It indicates support for transmission of PLCP protocol data units (PPDUs) using space time block code (STBC).

Rx STBC 802.11n

This field is visible only if the selected AP is an 802.11n AP. It indicates support for reception of PLCP protocol data units (PPDUs) using space time block code (STBC).  If this reception is supported, the number of spatial streams supported is indicated. Up to three spatial streams are supported for the 802.11n protocol.

802.11ac capability

This field is visible only if the selected AP is an 802.11ac AP. It indicates whether the selected AP is 802.11ac capable.

Supported Channel width

This field is visible only if the selected AP is an 802.11ac AP. It indicates the 160 and 80+80 MHz operation capability of the selected 802.11ac AP. Possible values are 80 MHZ, 160 MHz, or 160 MHz, and 80+80 MHz.

GI (80MHz)

This field is visible only if the selected AP is an 802.11ac AP. It indicates whether the 802.11ac AP is capable of using short guard interval for 80 MHz.
The possible values are 400 nanoseconds and 800 nanoseconds. This field is applicable only if the channel width is 80 MHz or more.

GI (160 MHz and 80+80 MHz)

This field is visible only if the selected AP is an 802.11ac AP. It indicates if the 802.11ac AP is capable of using short guard interval for 160 MHz and 80+80 MHz.
The possible values are 400 nanoseconds and 800 nanoseconds.  This field is applicable only if the channel width is 160 MHz or 80+80 MHz.

Tx STBC 802.11ac

This field is visible only if the selected AP is an 802.11ac AP. It indicates support for the transmission of at least 2x1 STBC. This field is specific to 802.11ac.

Rx STBC 802.11ac

This field is visible only if the selected AP is an 802.11ac AP. It indicates support for the reception of  PLCP protocol data units (PPDUs) using space time block code (STBC).  If this reception is supported, the number of spatial streams supported is indicated. Up to four spatial streams are supported for the 802.11ac protocol.

SU Beamformer Capability

This field is visible only if the selected AP is an 802.11ac AP. It indicates support for operation as a single user beamformer.

SU Beamformee Capability

This field is visible only if the selected AP is an 802.11ac AP. It indicates support for operation as a single user beamformee.

MU Beamformer Capability

This field is visible only if the selected AP is an 802.11ac AP. It indicates support for operation as a multiuser beamformer.

MU Beamformee Capability

This field is visible only if the selected AP is an 802.11ac AP. It indicates support for operation as a multiuser beamformee.

802.11ac MCS for each Stream

This field is visible only if the selected AP is an 802.11ac AP. It specifies the maximum 802.11ac Modulation and Coding Schemes (MCS) supported for each supported Tx stream.

Number of Spatial Streams

This field is visible only if the selected AP is an 802.11ac AP. It specifies the number of Tx and Rx spatial streams supported by the AP.

Channel List

This field is visible only if the selected AP is an 802.11ac AP. It specifies the list of channels in the operating band of the 802.11ac AP.

Mesh mode

Indicates whether mesh mode is enabled or disabled for the selected AP.

Power Source

Indicates the power source (PoE+, PoE, or DC power).

CIP Mode Enabled Indicates if an AP420 is configured as a Cloud Integration Point (CIP).

Customize Device Template Settings

To customize and override some settings for a device applied through the device template, you can select the Allow Device Specific Customization check box in the device template. You can then customize the radio settings and the additional VLANs monitored in the device properties of the device.

For more information, see Manage Device Templates.

Customize Operating Channel

To customize the operating channel:

  1. Click Monitoring > Managed Devices.
  2. Click the device name.
  3. Select Page 1.
  4. Select Device Specific Customization [Radio1].
    A drop-down list appears.
  5. Click the arrow next to the drop-down list.
    The Device Specific Customization window appears.
  6. Select Customize Operating Channel.
  • For automatic channel selection, select Auto. From the Selection Interval drop-down list, select the select interval.
  • To manually set the channel, select Manual. From the Channel Number drop-down list, select a channel number.
  1. Click Save.

Customize Transmit Power

To customize the transmit power:

  1. Click Monitoring > Managed Devices.
  2. Click the device name.
  3. Select Page 1.
  4. Select Device Specific Customization [Radio1].
    A drop-down list appears.
  5. Click the arrow next to the drop-down list.
    The Device Specific Customization window appears.
  6. Select Customize Transmit Power.
  7. To select a transmit power, select the Transmit Power check box and select a value.

If you do not select the Transmit Power check box, the value is set to the maximum permissible transmit power for the country of operation for the AP.

  1. Click Save.

Customize Additional VLANs Monitored

To customize the additional VLANs monitored:

  1. Click Monitoring > Managed Devices.
  2. Select the device for which you want to customize the additional monitored VLANs.
  3. Select Page 1.
    The Properties window appears.
  4. Select Additional VLAN Monitoring.
    A drop-down list appears.
  5. Click the arrow next to the drop-down list.
    The Device Specific Customization window appears.
  6. Select the Customize Additional VLANs to Monitor check box.
  7. Type the VLAN ID numbers separated by commas.
  8. Change the communication VLAN if needed.
    The communication VLAN is 0. You can specify another number as the communication VLAN.
  9. Click Advanced.
  • To edit the VLAN properties of the VLANs, click Edit. select Static or DHCP then click OK.
  • To repush the revised IP address to the AP, click Repush and then click Save. The text on the link displays "repush pending" until an acknowledgment is received from the AP.
  • You may have some VLANs with the Delete link . These are previously monitored additional VLANs that are no longer relevant. You must delete these from the monitored devices list.
  1. Click Save.

View Recently Associated Clients

On page 1, in the Recently Associated Clients section, you can view a list of clients that are recently associated to the selected AP. The criteria for recent association is either 4 hours or 100,000 clients (this is the total number of associations in the system and not per device). Client details such as the Client Active/Inactive icon, Client Name, SSID, and Last Detected At are displayed in the rows.

Number of Client Associations

Click page 2 to view a graphical representation of the clients associated with the AP over the last 4 hours. The device samples the number of client associations with the AP every 15 minutes.

View AP Utilization and Average Data Rate

On page 3, In the AP Utilization section, you can see a graphical representation of the percentage of AP utilization over the last 4 hours. The AP Utilization section is displayed only for authorized APs. The device keeps a track of the cumulative time occupancy as a percentage of the total scan time of the channel every 15 minutes.

In the AP Average Data Rate section, you can view a graphical representation of the average data rate in Mbps over the last 12 hours. The AP Average Data Rate section appears only for authorized APs. Devices that detect the client track the transmission rates of the data frames in the BSS of the AP, and reports the weighted average transmission rate over every 15 minutes.

View AP Traffic and Error Rate

On page 4, in the AP traffic section, you can view a graphical representation of the AP traffic over the last 4 hours. The AP Traffic section is seen only for authorized clients. Devices seeing the AP reports data traffic sent and received by the AP every 15 minutes. The channel rotating device spends only a percentage of the total time on any given channel, so the parameter typically underestimates the actual traffic by a factor equal to the total number of channels scanned by the device radio. For example, if the device scans 30 channels, the measured traffic would be 1/30th of the actual traffic. However, if the traffic contains bursts, simple scaling cannot be applied for these numbers.

View AP Events

Click page 5 to view the current AP events for the select AP.

View Visible APs and Clients

Click page 6 to view the visible APs. You can view a list of APs that are visible to the selected AP if the device is operating as a WIPS sensor. AP details, such as name and RSSI received by the sensor, are displayed.

You can also view a list of clients that are associated with or seen by the selected AP. Client details such as name and RSSI received by the sensor are displayed.

View Visible VLANs and Devices Seeing AP

Click page 7 to view the visible VLANs. You can view a list of VLANs that are visible to the selected AP if it is operating as a WIPS sensor. VLAN details such as VLAN ID, IP address, net mask, and status are displayed. The VLAN over which the sensor communicates with the server is marked with an asterisk (*).

You can also view the devices that detect and see the AP in the Seen By section.

View Channel Occupancy

Click page 8 to see channel occupancy. You can view a graphical representation of the active APs and active clients on various channels based on the time that you select. Click the time duration hyperlink to select the number of hours for which you want to see the channel occupancy.

Click Channel Map to view the channel map based on the selected band and time in the form of a bar graph.

View Mesh Network Links

Click page 9 to view the mesh network links with respect to the selected AP if the device operates in a mesh network.

The device name and the RSSI of the parent of the selected device is displayed in Up Link. The APs that are connected to the selected AP as child nodes in the mesh network topology are displayed in Down Links.

For more information, see Manage Wireless Mesh Networks.

Filter AP Details

You can choose the columns to view or filter the AP information based on filter text matching the text.

For example, if you want to view only the APs with WPA security:

  1. Select Monitoring > Security.
  2. Select the location.
  3. Select the arrow next to the Security column.
  4. Select Filters.
  5. In the text box, type "WPA"
  6. Press the Enter key to view APs that use WPA security.

To choose the columns to view:

  1. Select Monitoring > Managed Devices.
  2. Select the location.
  3. Point to any column name in the upper pane and click the drop-down arrow.
  4. Point to the Columns option in the menu and select the check boxes for the columns to display.

Clear the check boxes of the columns that you do not want to display.

Search APs

You can search for an AP by device name, MAC address, or SSID.

To search for an AP:

  1. Select Monitoring > Managed Devices.
  2. Select the location where you want to search for APs.
  3. In the Quick Search text box, type the name, MAC address, or SSID of the AP.
  4. Press the Enter key.
    The APs that match the search criteria are displayed in the upper pane.

Sort APs

You can sort the columns in the tab in ascending or descending order, and can choose the columns to be displayed. Point to a column in the device list and click the down arrow to sort on the column or choose the columns to be viewed.

Change AP Location

Place unassigned APs on the location floor map to assign a location.

When you change the location of an AP, the default device template at the new location is applied to the AP. If the template applied to the device at the current location is available at the new location, you can choose to retain the current device template for the AP on change of location.

To change the location of an AP:

  1. Select Monitoring > Managed Devices.
  2. Select the location.
  3. Select the AP.
  4. From the bottom toolbar, click the Change location icon icon.
  5. Select the new location for the AP.
  6. Click OK.

Change Device Template

To change the device template for an AP:

  1. Select Monitoring > Managed Devices.
  2. Select the AP.
  3. Select the Change device template icon icon.
  4. Select a device template from the available list of device templates.
  5. Click Save.

Reboot AP

To reboot an AP:

  1. Select Monitoring > Managed Devices.
  2. Select the check box next to the AP.
  3. From the toolbar, select More > Reboot.
    A confirmation message appears.
  4. Click Yes to reboot the device.

Upgrade or Repair AP Firmware

To upgrade or repair firmware for an AP:

  1. Select Monitoring > Managed Devices.
  2. Select an AP.
  3. Click the Upgrade device icon icon on the toolbar.
  4. Select the appropriate option.
  • Update Firmware — Upgrade to a newer software version or downgrade to the previous version.
  • Cancel Upgrade — Cancel the upgrade after you have initiated it and the upgrade operation is still in progress.
  • Repair — Fix the problem in the device software without changing the software version.
  • Cancel Repair — Cancel the repair after you have initiated it and the repair operation is still in progress.
  • Cancel Upgrade/Repair — Cancel the upgrade or repair while the operation is still in progress.

Delete AP

To delete an AP:

  1. Select Monitoring > Managed Devices.
  2. Select the location where you want to delete the AP.
  3. Select  one or more APs to delete and click More on the toolbar.
  4. Click the Delete option to initiate the delete operation for the AP.
  5. Click Yes to confirm.

Print AP List for Location

To print the AP list for a location:

  1. Select Monitoring > Managed Devices.
  2. Select the location where you want to print the APs list.
  3. Select the AP to print.
  4. Select the columns that you want to print.
  5. Click the Print icon icon.
    A print preview of the AP list appears.
  6. Click Print to print the list.

Give Us Feedback  ●   Get Support  ●   All Product Documentation  ●   Technical Search