Update AP Firmware in Wi-Fi Cloud

We recommend you make sure that your APs have the latest firmware version installed, and that it is the same version as the WatchGuard Wi-Fi Cloud server software.

You can manually upgrade APs to the latest available version. You can also configure automatic upgrades for devices that connect to Wi-Fi Cloud for the first time, and schedule upgrades for existing deployed devices.

If you encounter issues with a specific version of AP firmware, you can also downgrade to a previous version.

Enable the Hitless Device Firmware Update option to minimize downtime for wireless clients during AP upgrades. APs are not upgraded at the same time as nearby APs so that wireless clients in that vicinity can remain connected to the Wi-Fi network.

AP upgrades occur over HTTPS port 443. If this port is unavailable or blocked, the upgrade process uses HTTP port 80 after three attempts.

View Firmware Update Status

You can view the AP firmware update status in both Discover and Manage.

Update AP Firmware

You can update the AP firmware in both Discover and Manage.

Configure Automatic Update for New Devices

A device that has not yet been provisioned but connects to Wi-Fi Cloud is moved to the Staging Area location and is considered a new device. You can choose to upgrade new devices for any location, including the Staging Area location.

New devices tagged to a location are upgraded immediately on detection if you have enabled new device firmware updates for that location.

Device settings are not pushed to the devices that have been selected for auto-upgrade. For new devices, this ensures that the device does not operate as an AP until the upgrade is complete. New devices with an existing configuration continue to operate based on the existing configuration until after upgrade when the new device settings are pushed to the device.

Configure Scheduled Update for Existing Devices

You can configure a schedule to upgrade existing devices at any location, except the Staging Area location. You can configure a recurring or a one-time schedule for existing devices.

About APs During Firmware Updates

More about AP firmware updates:

  • After device updates begin, the devices are unavailable until the upgrade process is complete. We recommend that you schedule device updates at a time of the day when device downtime does not cause significant network disruption.
  • When you enable hitless device upgrades, APs are not upgraded at the same time as nearby APs so that wireless clients in that vicinity can remain connected to the Wi-Fi network.
  • If a device fails to upgrade within the specified upgrade time period, you must upgrade the AP manually.
  • The status of device upgrades appears in Monitor > WiFi > Access Points in Discover. The upgrade status icons for the individual devices indicate the status of the device upgrade. To see details about the upgrade status of a device, hover over the upgrade status icon for the device.
  • When a schedule runs, only active devices are upgraded. If a device is inactive when the schedule runs, you must upgrade it manually.
  • Device upgrades are not initiated after the end of the upgrade window, but some device upgrades can finish a few minutes after the end of the upgrade window.
  • When you move a device from one location to another, the device upgrade schedule configured at the new location applies to the device.