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Update AP Firmware in Wi-Fi Cloud

You can manually upgrade APs to the latest available version of WatchGuard Wi-Fi Cloud firmware. You can also configure automatic upgrades for devices that connect to Wi-Fi Cloud for the first time, and schedule upgrades for existing deployed devices.

Enable the Hitless Device Firmware Update option to minimize downtime for wireless clients during AP upgrades. APs are not upgraded at the same time as nearby APs so that wireless clients in that vicinity can remain connected to the Wi-Fi network.

AP upgrades occur over HTTPS port 443. If this port is unavailable or blocked, the upgrade process uses HTTP port 80 after three attempts.

View Firmware Update Status

You can view the AP firmware update status in both Discover and Manage.

To view the firmware update status for an AP in Discover:

  1. Open Discover.
  2. Select Monitor > WiFi > Access Points.

If the AP firmware version on a device is different than the version available on the Wi-Fi Cloud server, Upgrade AP device icon appears in the Update column of the AP list.

WatchGuard Discover AP Device Upgrade Indicator

To view the firmware update status for an AP in Manage:

  1. Open Manage.
  2. Select Monitoring > Managed Devices.

If the AP firmware version on a device is different than the version available on the Wi-Fi Cloud server, appears in the update column of the AP list.

WatchGuard Manage AP Device Upgrade Indicator

Update AP Firmware

You can update the AP firmware in both Discover and Manage.

Configure Automatic Update for New Devices

A device that has not yet been provisioned but connects to Wi-Fi Cloud is moved to the Staging Area location and is considered a new device. You can choose to upgrade new devices for any location, including the Staging Area location.

New devices tagged to a location are upgraded immediately on detection if you have enabled new device firmware updates for that location.

Device templates are not pushed to the devices that have been selected for auto-upgrade. For new devices, this ensures that the device does not operate as an AP until the upgrade is complete. New devices with an existing configuration continue to operate based on the existing configuration until after upgrade when the new device template is pushed to the device.

To enable automatic firmware updates for new devices at a location:

  1. Open Manage.
  2. Select Configuration > System Settings > Device Firmware Update.
  3. Select a location.
  4. (Optional) Select Enable Hitless Device Firmware Update to minimize downtime for wireless clients during AP upgrades. APs are not upgraded at the same time as nearby APs so that wireless clients in that vicinity can remain connected to the Wi-Fi network.
  5. Select the Enable New Device Firmware Update check box.

AP device ugprade configuration page

  1. Select Latest version for all models or Custom Version.
  2. Click Save.
  3. To apply new device upgrade recursively to the child locations, select the Apply New Device Firmware Update Settings Recursively check box.
  4. Click OK to confirm.

Configure Scheduled Update for Existing Devices

You can configure a schedule to upgrade existing devices at any location, except the Staging Area location. You can configure a recurring or a one-time schedule for existing devices.

To configure a schedule to upgrade existing devices:

  1. Open Manage.
  2. Select Configuration > System Settings > Device Firmware Update.
  3. Select a location other than the Staging Area location.
  4. (Optional) Select Enable Hitless Device Firmware Update to minimize downtime for wireless clients during AP upgrades. APs are not upgraded at the same time as nearby APs so that wireless clients in that vicinity can remain connected to the Wi-Fi network.
  5.  Select the Enable Scheduled Device Firmware Update check box.

AP device scheduled upgrade configuration page

  1. Configure a one-time or recurring schedule, and specify the schedule details.
  2. Select Latest version for all models or Custom Version.
  3. Click Save.
  4. To apply scheduled device upgrade settings to child locations, select the Apply Scheduled Device Firmware Update Settings recursively check box.
  5. Click OK to confirm.

About APs During Firmware Updates

More about AP firmware updates:

  • After device updates begin, the devices are unavailable until the upgrade process is complete. We recommend that you schedule device updates at a time of the day when device downtime does not cause significant network disruption.
  • When you enable hitless device upgrades, APs are not upgraded at the same time as nearby APs so that wireless clients in that vicinity can remain connected to the Wi-Fi network.
  • If a device fails to upgrade within the specified upgrade time period, you must upgrade the AP manually.
  • The status of device upgrades appears on the Monitoring > Managed Devices page in Manage, or in Monitor > WiFi > Access Points in Discover. The upgrade status icons for the individual devices indicate the status of the device upgrade. To see details about the upgrade status of a device, hover over the upgrade status icon for the device.
  • When a schedule runs, only active devices are upgraded. If a device is inactive when the schedule runs, you must upgrade it manually.
  • Device upgrades are not initiated after the end of the upgrade window, but some device upgrades can finish a few minutes after the end of the upgrade window.
  • When you move a device from one location to another, the device upgrade schedule configured at the new location applies to the device.

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