Activate Your AP

Before you can manage and monitor your AP with WatchGuard Wi-Fi Cloud, you must activate the AP. When you activate your AP, you also enable your hardware replacement warranty, receive technical support, and get access to the latest AP firmware updates.

To activate your AP for WatchGuard Wi-Fi Cloud:

  1. Go to www.watchguard.com/activate.
  2. Log in to your WatchGuard account, or create a new account if you do not have a WatchGuard account.

If you create a new WatchGuard account, after you finish the account creation process, go to www.watchguard.com/activate, or select My WatchGuard > Activate Products from your account menu.

Screen shot of the WatchGuard Support Center and Activate Products link

  1. Type the serial number for your AP. Click Continue.
    Make sure the AP you want to activate has a Total Wi-Fi or Secure Wi-Fi subscription for Wi-Fi Cloud.

WatchGuard serial number activation page

  1. Specify a friendly name for the AP in your WatchGuard account.
  2. Accept the End-User License Agreement.
  3. When the activation is complete, click Finish.
    From this page you have three options:
    • You can activate another WatchGuard device
    • You can go to the WatchGuard Wi-Fi Cloud Help to learn how to set up your new AP
    • You can go directly to the WatchGuard Wi-Fi Cloud management interface. To connect to WatchGuard Wi-Fi Cloud for future management sessions, go to: https://dashboard.watchguard.cloudwifi.com/

You do not have to download or import the generated feature key that appears in your WatchGuard account for your Total or Secure Wi-Fi AP into Wi-Fi Cloud. The expiry date information is automatically communicated from WatchGuard servers to Wi-Fi Cloud.

About Wi-Fi Cloud AP License Expiry

If your Total Wi-Fi or Secure Wi-Fi subscription expires for an AP:

  • The expired AP will continue to broadcast SSIDs and allow wireless access to the network based on the most recent configuration applied to the AP.
  • Captive portal splash pages will still be available for guest access based on the most recent configuration applied to the AP, but you cannot change the URL or other configuration options.
  • You cannot perform further configuration or software updates to an expired AP.
  • Reduced monitoring, analytics, and reporting data will be available for expired APs.
  • WIPS security detection and prevention capabilities will be available based on the offline WIPS configuration in Wi-Fi Cloud that you configured before the subscription expired.
  • In the default WIPS Offline Configuration, only classification features are available, and all prevention measures are disabled.
  • You can configure the WIPS Offline Configuration in a device template in Manage. For more information, see WIPS Offline Configuration.
  • You will not receive technical support for an expired or end of life AP.

For more information, see Wi-Fi Cloud AP License Subscriptions.