Contents

Configure Alerts

An alert notifies you of an event that impacts your Wi-Fi network. You can customize the thresholds for each type of event that generates alerts.

Alerts are location-specific. By default, alerts are enabled at all locations. An alert defined at a location is inherited by its child locations. You can customize the alert configuration at a child location or disable alerts for a location.

There are three methods for alert notification in Discover:

  • Email — An email about the alert is sent to the recipients configured in the Email Recipients tab of the Alerts configuration page. You can send alert emails to an administrator account, or you can also utilize automatic email ticketing services within PSA (Professional Service Automation) tools such as ConnectWise, Autotask, and Tigerpaw. For more information, see Use Wi-Fi Cloud Discover email alerts with PSA tools.
  • Display — The alert is included on the Monitor > Alerts page and on the respective widgets in Discover.
  • Syslog — Discover sends alert events to the syslog servers configured in System > Third-party Servers > Syslog.

Add an Alert

To add an alert:

  1. Select System > Alerts.
  2. Select the location where you want to configure the alert.
  3. In the Select Alert Category section, select the category of the alert you want to configure. For more information about each category, see Alert Categories.
  4. Click to add an alert.
  5. Configure the thresholds that will generate an alert. For more information, see Configure Alerts.
  6. Specify the alert notification methods: Email, Display, or Syslog.
  7. Click Save.

Screen shot of the Alerts configuration page

Alert Categories

Discover supports alerts for Wi-Fi and System related events.

You can configure these Wi-Fi alerts in Discover:

  • Connectivity — Connectivity alerts are generated when connectivity failures exceed a configured threshold. Connectivity alerts include:
    • Connection Failure — An alert is generated if the number of client connectivity failures in the authentication, association, or network connection stages exceeds the configured threshold.
    • Associated Clients — An alert is generated if the number of clients associated to an AP radio exceeds the configured threshold.
  • Performance — One of the factors used to measure the performance of your network is the average latency time for AAA (authentication), DHCP, DNS, and applications. Performance alerts are generated when the average latency exceeds the configured latency threshold for each service.
  • Baseline — Baseline alerts are related to the performance of your network. Alerts are generated if specific thresholds for baseline events are exceeded.
  • Client Connectivity Test — You can configure alerts to notify you when a scheduled client connectivity test failed to start.

You can configure these System alerts in Discover:

  • Server — Server alerts are generated when an AP is not reachable by Wi-Fi Cloud over a specific period of time.
  • Firmware — Firmware alerts are generated when the number of APs on which a firmware update failed exceeds the configured threshold.

Configure Alerts

You can configure alerts for each alert category type:

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