Manage Trials – Subscribers

In WatchGuard Cloud, trial licenses for AuthPoint, ThreatSync+ NDR, Compliance Reporting, and Endpoint Security products and modules are available to Subscriber accounts on the Trials page. You do not have to activate trials on WatchGuard.com. For information about product trials available from WatchGuard.com, go to About Free Trials on the Product Details Page.

For information on trial parameters in WatchGuard Cloud, go to About Trials in WatchGuard Cloud

On the Trials page, you can:

Start a Trial

Before you begin, make sure that you have a WatchGuard account. To create an account, go to https://accountmanager.cloud.watchguard.com/create-account.

Your operator role determines what information you can see and what actions you can take within your account. Tier-1 Subscriber operators with the Administrator or Analyst role can start a trial.

Screen shot of available trials in WatchGuard Cloud.

Tier-1 Subscriber operators with the Observer role can view the Trials page as read-only. For more information, go to Manage WatchGuard Cloud Operators. Tier-n Subscriber accounts must contact their Service Provider to start a trial.

A tier-1 Service Provider account can allocate inventory for delegated tier-1 Subscriber accounts. They can also start a trial for a tier-1 Subscriber account and allocate inventory from the trial product.

To start a trial, from a Subscriber account:

  1. Log in to your WatchGuard Cloud account at cloud.watchguard.com.
  2. Select Administration > Trials.
  3. Next to the product you want to try, enable the Start a Trial toggle.
    The Add Trial dialog box opens.

Screen shot of Add Trials dialog box in WatchGuard Cloud.

  1. From the Product list, select the product you want to evaluate.
  2. If this is a trial for an endpoint security product, from the list of modules, select the check box for each endpoint security module you want to evaluate.
  3. Click Add.
    You can upgrade and extend the trial from the options menu on this page.

End a Trial

When you end a trial, all trials for that product are unavailable for 90 days.

To end a trial, from a Subscriber account:

  1. Select Administration > Trials.
  2. Next to relevant product, disable the Start a Trial toggle.
    The End Trial dialog box opens.

Screen shot of End Trials dialog box in WatchGuard Cloud.

  1. Click End Trial.

Extend a Trial

Trial licenses are available for 30 days and you can extend them for another 30 days. You can only extend the trial once within 60 days of the start date.

To extend a trial, from a Subscriber account:

  1. Select Administration > Trials.
  2. Next to the Start a Trial toggle, click the options menu.
  3. Select Extend Trial.
    The Extend Trial dialog box opens.

Screen shot of Extend Trial dialog box in WatchGuard Cloud.

  1. Click Extend.

Upgrade a Trial

You can upgrade a trial during the trial period. When you upgrade a trial, the time remaining and all settings transfer to the upgraded trial. These upgrade paths are available:

  • If you have a trial of WatchGuard EPP, you can upgrade to a trial of WatchGuard Advanced EPDR or EPDR.
  • If you have a trial of WatchGuard EDR, you can upgrade to a trial of WatchGuard Advanced EPDR or EPDR.
  • If you have a trial of WatchGuard EPDR, you can upgrade to a trial of WatchGuard Advanced EPDR.
  • If you have a trial of WatchGuard Advanced EPDR, you cannot upgrade the trial.
  • If you have a trial of AuthPoint Multi-Factor Authentication, you can upgrade to a trial of AuthPoint Total Identity Security.

When you upgrade a trial for endpoint security, you can also add modules to the trial, if available.

To upgrade a trial license, from a Subscriber account:

  1. Select Administration > Trials.
  2. Next to the Start a Trial toggle, click .
  3. Select Upgrade Trial.
    The Upgrade Trial dialog box opens.

Screen shot of Upgrade Trial dialog box in WatchGuard Cloud.

  1. From the Product list, select the product you want to upgrade to.
  2. If this is a trial for an endpoint security product, from the list of modules, select the check box for each endpoint security module you want to evaluate.
  3. Click Upgrade.

Convert a Trial License to a Term License

Term licenses are activated in the WatchGuard Support Center.

To convert a trial license, in WatchGuard Cloud:

  • On the Trials page, click Activate License.
    Tier-1 Subscribers are directed to the Support Center > Activate Products page. Tier-n Subscribers must contact their Service Provider to activate a license.

Related Topics

About AuthPoint Licenses

About Endpoint Security Licenses

WatchGuard Endpoint Risk Assessment

About ThreatSync+ NDR Licenses

About Compliance Reporting Licenses