Manage Trials - Subscribers

Some of the features described in this help topic are only available to participants in the WatchGuard Beta test community. If a feature described in this topic is not available in your WatchGuard Cloud account, it is a beta-only feature.

In WatchGuard Cloud, trial licenses for AuthPoint and WatchGuard Endpoint Security products and modules are available to Subscriber accounts on the Trials page. You do not have to activate trials on WatchGuard.com.

All trial licenses are valid for 30 days, and can be renewed for another 30 days to a maximum of 60 days. You can only extend the trial once within 60 days of the start date. When a trial expires, all product trials are unavailable for 90 days.

Trial licenses include 250 users for AuthPoint Multi-Factor Authentication or AuthPoint Total Identity Security or 250 endpoints for WatchGuard Endpoint Security.

For Endpoint Security trials:

  • If the account has EDR Core (Total Security Suite) with fewer than 250 endpoints, then the trial includes a maximum of 250 endpoints.
  • If the account has EDR Core (Total Security Suite) with more than 250 endpoints, then the trial includes a maximum number of endpoints that matches the Total Security Suite license.
  • If the account has an existing Endpoint Security product such as WatchGuard EDR for fewer than 250 endpoints, then the trial includes a maximum of 250 endpoints.
  • If the account has an existing Endpoint Security product such as WatchGuard EDR for more than 250 endpoints, then the trial includes a maximum number of endpoints that matches the product license.

Screen shot of available trials in WatchGuard Cloud.

If an EDR Core license is activated during a trial, the trial is not canceled.

Accounts with an existing term or subscription license can start these 30-day trials:

  • If you have WatchGuard EPP, you can start a trial of WatchGuard EPDR.
  • If you have WatchGuard EDR Core, you can start a trial of WatchGuard EPP, WatchGuard EDR, WatchGuard EPDR, or Advanced EPDR.
  • If you have WatchGuard EDR, you can start a trial of WatchGuard EPDR or Advanced EPDR.
  • If you have WatchGuard EPDR, you cannot start a trial of Advanced EPDR.
  • If you have Advanced EPDR, you cannot start a trial of another endpoint security product.
  • If you have AuthPoint Multi-Factor Authentication, you can start a trial of AuthPoint Total Identity Security.

When an account with an existing AuthPoint Multi-Factor Authentication license trials Total Identity Security, the trial applies to all the account users.

When you have an endpoint security product license, you can also start a trial of these modules:

  • Advanced Reporting Tool — Available with WatchGuard Advanced EPDR, EPDR, and EDR
  • Full Encryption — Available with all endpoint security products
  • Patch Management — Available with all endpoint security products
  • Data Control — Available with WatchGuard Advanced EPDR, EPDR, and EDR, in certain countries only

The number of licenses for a module trial is limited to the number of devices you have endpoint security licenses for.

Module trials are not available with WatchGuard EDR Core.

Start a Trial

Before you begin, make sure that you have a WatchGuard account. To create an account, go to https://accountmanager.cloud.watchguard.com/create-account.

Your operator role determines what information you can see and what actions you can take within your account. Tier-1 Subscriber operators with the Administrator or Analyst role can start a trial. Tier-1 Subscriber operators with the Observer role can view the Trials page as read-only. For more information, go to Manage WatchGuard Cloud Operators. Tier-2 and tier-3 Subscriber accounts must contact their Service Provider to start a trial.

To start a trial, from a Subscriber account:

  1. Log in to your WatchGuard Cloud account at cloud.watchguard.com.
  2. Select Administration > Trials.
  3. Next to the product you want to try, enable the Start a Trial toggle.
    The Add Trial dialog box opens.

Screen shot of Add Trials dialog box in WatchGuard Cloud.

  1. From the Product list, select the product you want to evaluate.
  2. If this is a trial for an endpoint security product, from the list of modules, select the check box for each endpoint security module you want to evaluate.
  3. Click Add.
    You can upgrade and extend the trial from the options menu on this page.

End a Trial

When you end a trial, all trials for that product are unavailable for 90 days.

To end a trial, from a Subscriber account:

  1. Select Administration > Trials.
  2. Next to relevant product, disable the Start a Trial toggle.
    The End Trial dialog box opens.

Screen shot of End Trials dialog box in WatchGuard Cloud.

  1. Click End Trial.

Extend a Trial

Trial licenses are available for 30 days and you can extend them for another 30 days. You can only extend the trial once within 60 days of the start date.

To extend a trial, from a Subscriber account:

  1. Select Administration > Trials.
  2. Next to the Start a Trial toggle, click the options menu.
  3. Select Extend Trial.
    The Extend Trial dialog box opens.

Screen shot of Extend Trial dialog box in WatchGuard Cloud.

  1. Click Extend.

Upgrade a Trial

You can upgrade a trial during the trial period. When you upgrade a trial, the time remaining and all settings transfer to the upgraded trial. These upgrade paths are available:

  • If you have a trial of WatchGuard EPP, you can upgrade to a trial of WatchGuard Advanced EPDR or EPDR.
  • If you have a trial of WatchGuard EDR, you can upgrade to a trial of WatchGuard Advanced EPDR or EPDR.
  • If you have a trial of WatchGuard EPDR, you can upgrade to a trial of WatchGuard Advanced EPDR.
  • If you have a trial of WatchGuard Advanced EPDR, you cannot upgrade the trial.
  • If you have a trial of AuthPoint Multi-Factor Authentication, you can upgrade to a trial of AuthPoint Total Identity Security.

When you upgrade a trial for endpoint security, you can also add modules to the trial, if available.

To upgrade a trial license, from a Subscriber account:

  1. Select Administration > Trials.
  2. Next to the Start a Trial toggle, click .
  3. Select Upgrade Trial.
    The Upgrade Trial dialog box opens.

Screen shot of Upgrade Trial dialog box in WatchGuard Cloud.

  1. From the Product list, select the product you want to upgrade to.
  2. If this is a trial for an endpoint security product, from the list of modules, select the check box for each endpoint security module you want to evaluate.
  3. Click Upgrade.

Convert a Trial License to a Term License

Term licenses are activated in the WatchGuard Support Center.

To convert a trial license, in WatchGuard Cloud:

  • On the Trials page, click Activate License.
    Tier 1 Subscribers are directed to the Support Center > Activate Products page. Tier 2 and Tier 3 Subscribers must contact their Service Provider to activate a license.

Related Topics

WatchGuard Cloud Account Administration

WatchGuard Endpoint Security Modules