Manage Trials – Service Providers

Some of the features described in this help topic are only available to participants in the WatchGuard Beta test community. If a feature described in this topic is not available in your WatchGuard Cloud account, it is a beta-only feature.

In WatchGuard Cloud, trial licenses for AuthPoint and WatchGuard Endpoint Security products and modules are available on the Trials page. Service Providers can start trials for their account and accounts they manage. All trial licenses are valid for 30 days, and can be renewed for another 30 days to a maximum of 60 days. You can only extend the trial once within 60 days of the start date.

Trial licenses include:

  • 250 endpoint devices for WatchGuard EPP or WatchGuard EDR
  • 250 endpoint devices for WatchGuard EPDR
  • 250 users for AuthPoint Multi-Factor Authentication or AuthPoint Total Identity Security

When a trial expires and cannot be extended, all trials for that product are unavailable for 90 days. WatchGuard Cloud saves the settings in the trial product or module for 90 days after the trial expires. If you convert a trial license to a term license, all settings in the trial license transfer to the term license.

For WatchGuard EPP, EDR, and EPDR trials, the same number of endpoints are activated for modules.

When an account with an existing AuthPoint license trials Total Identity Security, the trial applies to all the account users (there is no user limit).

For information on trials for Subscriber accounts, see Manage Trials - Subscribers.

To open the Trials page, from WatchGuard Cloud:

  1. From Account Manager, select Overview.
  2. Select Administration > Trials.
  3. Select the tab for the product you want to manage trials for.

From the Trials table, you can start, upgrade, and extend trials, and convert trial licenses. For more information, see:

The Trials table lists all of the accounts you manage, their trial products and modules, as well as the status, expiration date, and availability of their trials.

Trial Status

In the Trials table, you can see the Status of your trials:

  • Completed — The trial period is complete.
  • In Progress — The trial is in progress.
  • Never Tried — The account has not started a trial for any product.
  • Canceled — The account canceled the trial before the end of the trial period.
  • Converted to License — The account converted the trial license to a term license or subscription license.

Trial Availability and Days Remaining

In the Trials table, you can see the Availability and Days Remaining for each account trial:

  • Availability — Circle shows as red (not available), green (available), or gray (available in the future).
  • Progress bar — Bar shows the progress of the trial in blue.
  • Days Remaining — Number of days remaining in the active trial period.
  • Available — Indicates that a new trial is available now.
  • Available with date — A new trial is available after the 90-day cool-off period.
  • Not Available — No trials available because the account has a WatchGuard EPDR or AuthPoint TIS license, or has completed all available trials.

See Also

About Endpoint Security Licenses

WatchGuard Endpoint Security Modules

Allocate Endpoints

About AuthPoint Licenses

AuthPoint User Allocation