Add Operators to Managed Accounts

Operators are users who can log in to WatchGuard Cloud to view and manage account information, configure services, and see reports.

As a Service Provider, you can create and manage operators for your managed accounts. After you create operators for your managed accounts, you can choose to let them create and manage their own operators.

For managed Subscriber accounts, you do not need to add operators if you intend to configure and manage the Subscriber account and services. Managed Service Provider accounts, however, must have at least one Owner operator.

Only operators with the Owner role have the necessary permissions to add operators to a managed account.

To add an operator to a managed account:

  1. Select Administration.
  2. From Account Manager, select the account you want to add a managed account to.
  3. Select My Account.
  4. In the Operators section, click Add Operator.
  5. Screen shot of WatchGuard Cloud, Add Operator

  6. In the User Name text box, type a user name.
  7. In the Email text box, type the user's email address.
  8. In the First Name and Last Name text boxes, type the user's first and last name.
  9. From the Select Role drop-down list, select an operator role to determine permissions. For more information, see Manage WatchGuard Cloud Operators.
  10. In the Account Access section, select the account groups you want to give the operator access to. For more information, see Manage Account Groups.
    Operators are limited to the accounts in their assigned account group.
  11. To force the operator to authenticate with the AuthPoint app, enable the Multi-Factor Authentication toggle.
    The Confirm Email Address dialog box opens.
  12. Click Confirm Email.
  13. Click Save.
    An email message is sent to the user with a link to set a password for WatchGuard Cloud.

Related Topics

Manage WatchGuard Cloud Operators

Add Operators to Your Account

Manage Account Groups

Remove Operators

Add or Delete a Managed Account