You can delete operators from your account or a managed account from the My Account page. When you delete an operator, that user can no longer log in to WatchGuard Cloud.
An operator is not linked to user accounts for services managed in WatchGuard Cloud, such as AuthPoint or Endpoint Security. If an operator is also a user of a managed service, you must manage that user account separately. Any changes made to the operator do not affect the user account.
If you want to revoke access from an operator but do not want to delete the operator, you can change their role to No Access.
Delete an Operator
Service Provider accounts must have at least one Owner operator. If only one Owner operator exists, you must add another before you can delete that operator.
To delete an operator:
- Log in to WatchGuard Cloud.
- In the upper-right corner, click
.
The My Account menu opens.
- Click My Account.
The My Account page opens. - In the Operators section, next to the operator you want to delete, click
.
- Select Delete Operator.
- Click Delete.
Revoke Operator Access
If you want to revoke access from an operator but do not want to delete the operator, you can change their role to No Access. Operators who have the No Access role cannot log in to WatchGuard Cloud until you assign a different role to them. When you assign operators an active role again, they can log in to WatchGuard Cloud with the permissions of that role.
Operators with the No Access role have a red status icon next to their user name.
To change an operator role to No Access:
- Log in to WatchGuard Cloud.
- In the upper-right corner, click . Click My Account.
- In the Operators section, click the User Name of the operator you want to edit.
- From the Select Role drop-down list, select No Access.
- Click Save.
The operator role is updated and the status icon next to the operator user name changes to red.
Manage WatchGuard Cloud Operators