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Activate a Data Retention License

A Data Retention license extends the Firebox data retention period in WatchGuard Cloud. You activate Data Retention licenses in the WatchGuard Support Center, Activate Products page. You can see the current Data Retention licenses associated with your account on the Data Retention Licenses page.

Each Data Retention license key is compatible with specific Firebox models. When you activate a Data Retention license key, you have several options for how to use your license. You can:

  • Add a new Data Retention license
  • Add data retention days to an existing license
  • Extend the expiration date of an existing license

When you activate a Data Retention license, the license is added to your WatchGuard Cloud account. If you have a Service Provider account, the Data Retention license is added to your inventory in WatchGuard Cloud. From your inventory, you can allocate the license to a managed account or to your own account. For more information, see WatchGuard Cloud for Service Providers.

If you have a Subscriber account, the Data Retention license is added to the License Details page, where you can assign it to a Firebox. For more information, see Manage Data Retention Licenses.

Add a New Data Retention License

The first time you activate a Data Retention license that is compatible with a specific Firebox model, it is added as a new license. When you activate a second license compatible with the same Firebox model as an existing license, you can optionally add it as a new license.

If you have an active Data Retention license and want to use a new license to modify an existing license, see Extend or Modify an Existing Data Retention License.

To add a new Data Retention license:

  1. Go to https://www.watchguard.com/ and log in to the WatchGuard Support Center with your WatchGuard account user name and password.
  2. On the Support Center Home page, select My WatchGuard > Activate Products.
    The Activate Products page appears.
  3. Type or paste your license key.
  4. Click Continue.
    The Activate a License page appears.

Screen shot of the Activate a License page with the New DataRetention License option selected

  1. If you have previously activated a Data Retention license compatible with the same Firebox models, you must specify how you want to activate the license. To activate it as a new license, select New Data Retention License. Tip!This step does not appear if you have not previously activated a Data Retention license compatible with the same Firebox models.
  2. Click Next.

Screen shot of the Activate a License page, Name This License step

  1. In the License Name text box, type a name to identify this Data Retention license on the WatchGuard website and in WatchGuard Cloud.
  2. Click Next.
  3. Select the I Accept the End-User License Agreement check box.
  4. Click Next.
    The Activation Complete page appears. The Data Retention license is added to your WatchGuard Cloud account.
  5. To log in to your WatchGuard Cloud account, click Go To WatchGuard Cloud.

Extend or Modify an Existing Data Retention License

When you activate a Data Retention license that is compatible with the same Firebox models as an existing license, you can either use the new license to extend the existing license or add it as a new, separate license.

When you activate a new Data Retention license and select the option to extend or add data retention days to an existing license, the activation wizard calculates a new expiration date and data retention days for the license you select. For more information about the calculation, see Co-Term Data Retention Licenses.

To extend or modify an existing Data Retention license:

  1. Go to https://www.watchguard.com/ and log in to the WatchGuard Support Center with your WatchGuard account user name and password.
  2. On the Support Center Home page, select My WatchGuard > Activate Products.
    The Activate Products page appears.
  3. Type or paste your license key.
  4. Click Next.
    The Activate a License page appears.

Screen shot of the Activate a License page with an existing license selected

  1. If you have previously activated a Data Retention license compatible with the same Firebox models, you must specify how you want to activate the license. To extend an existing license, from the drop-down list, select the name of the license you want to extend or modify.
  2. Click Next.

Screen shot of the Activate a License wizard, update existing license step

  1. Select how you want to update the selected license.
    1. To add data retention days, select Add Seats
    2. To extend the renewal date, select Extend subscription term.
  1. Click Next.
    A confirmation page appears.

  1. Review the changes to the license expiration date and data retention period to make sure they are what you expect.
  2. Click Next.
  3. Select the I Accept the End-User License Agreement check box.
  4. Click Next.
    The Activation Complete page appears.
  5. To log in to your WatchGuard Cloud account, click Go To WatchGuard Cloud.

The Data Retention license retention days and expiration date update automatically in your account. If you previously assigned the original license to a Firebox, the update could increase or reduce the number of days of data retention for the Firebox. If the Data Retention license update reduces the number of days of data retention for the license, a daily process automatically removes any previously stored data that is older than the revised data retention period.

See Also

About Data Retention Licenses

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