If you are a WatchGuard Partner, your TDR account is a Service Provider account. As a Service Provider, you create and manage separate TDR accounts for multiple customers. In your service provider TDR account, the managed accounts you add appear in a drop-down list at the top of the page.
Before you can manage TDR for a customer, you must add the customer account and assign Host Sensor licenses to the customer account. For more information, see:
As a Service Provider, you must be assigned the Helpdesk role to manage Host Sensors and Fireboxes individually for each managed customer account. To select a managed customer account, from the drop-down list at the top of the page, select the account name.
After you select a managed customer account, the functionality available to you in the managed account is based on your user role.
- If you have the Owner role, you are an Administrator of your managed customer accounts.
- If you have the Helpdesk role in your service provider account, you are an Analyst of your managed customer accounts.