TDR Service Provider — Manage Customer Accounts

If you are a WatchGuard Partner, your TDR account is a Service Provider account. As a Service Provider, you create and manage separate accounts for multiple customers.

Before you can manage TDR for a customer, you must add the customer account and assign Host Sensor licenses to the customer account. For more information, see:

As a Service Provider, you must be assigned the Helpdesk role to manage Host Sensors and Fireboxes individually for each managed customer account.

In your Service Provider account in the TDR web UI, your managed accounts appear in a drop-down list at the top of the page.

Management of accounts and licenses is now in WatchGuard Cloud. Accounts created in WatchGuard Cloud do not appear in the TDR web UI drop-down list. You can still view accounts created in TDR in the drop-down list in the TDR web UI, but you can only manage licenses for accounts in WatchGuard Cloud.

To select a managed customer account in the TDR web UI, from the drop-down list at the top of the page, select the account name.

Screen shot of the account drop-down

To select a managed customer account in WatchGuard Cloud, select an account in Account Manager.

Screen shot of the Account Manager section in WatchGuard Cloud

After you select a managed customer account, the functionality available to you in the managed account is based on your user role.

  • If you have the Owner role, you are an Administrator of your managed customer accounts.
  • If you have the Helpdesk role in your Service Provider account, you are an Analyst of your managed customer accounts.

See Also

TDR Service Provider Accounts

Manage TDR Host Sensor Licenses

About Operators