TDR Service Provider — Add Managed Customer Accounts

If you are a WatchGuard Partner, your TDR account is a Service Provider account. As a Service Provider, you create and manage separate TDR accounts for multiple customers. You assign Host Sensor licenses to the accounts you manage. Before you configure Host Sensors and Fireboxes in your TDR Service Provider account, you must create managed customer accounts within your TDR account. To configure TDR to run on your own network, you must also create a managed account for your company.

To create a managed customer account in a TDR Service Provider account:

  1. Log in to your TDR service provider account as an Owner.
  2. Click Accounts.
  3. Click Add Account.
  4. In the Name text box, type a name for the managed customer account.
  5. Click Save & Close.
    The Account is added to the Accounts list, and is added to the drop-down list at the top of the page.

The default search filter for enabled accounts is set to Yes. To find disabled accounts, you must change the Enabled field to No.

After you create managed customer accounts, you can assign Host Sensor licenses to managed accounts on the Licenses page. For more information, see Manage TDR Host Sensor Licenses

To manage Host Sensors and Fireboxes and monitor incidents for your managed customers, from the drop-down list at the top of the page, select the customer name. For more information, see TDR Service Provider — Manage Customer Accounts.