Enable Support Access

The Enable Support Access option enables WatchGuard support to connect to your Firebox with read-only permission. It adds a temporary user account with read-only permission and a temporary hidden policy that allows connections to the Firebox from WatchGuard Support (ts.watchguard.com). When enabled, WatchGuard Support can connect with WatchGuard System Manager, Web UI, and CLI (Command Line Interface).

You can automatically generate credentials or specify a user name and password to provide to your WatchGuard support representative. You can also define an expiration for the temporary support account.

This feature is only available for Fireboxes that run Fireware OS v12.0.1 or higher.