Reinstall the WatchGuard Client Agent (Windows computers)

Applies To: WatchGuard EPDR, WatchGuard EDR, WatchGuard EPP

To resolve an issue with the client agent, you can reinstall it remotely from the web UI, on both workstations and servers.

If the Status column in the list shows an installation error and the cause of the error is known, a description of the error appears when you point to the icon.

Screen shot of WatchGuard Endpoint Security, Unprotected Workstations and Laptops list

For information on installation errors, see Computer Details – Notifications.

To see discovered computer details, from the Unmanaged Computers Discovered list, select a computer to view these details.

To reinstall the client agent:

  1. From the top navigation bar, select Computers
  2. From the left pane, select the My Organization tab.
  3. Next to the computer or group of computers where you want to reinstall the client agent, click .
    To reinstall software on multiple computers, select the check boxes for the computers, and then click Reinstall WatchGuard Agent above the table.
  4. Select Reinstall Agent.
    The Reinstall Agent dialog box opens.

Screen shot of WatchGuard Endpoint Security, Reinstall Agent dialog box

  1. Select a discovery computer from which you want to retrieve the client agent.
    Discovery computers find unmanaged computers and remotely install the WatchGuard client agent. They must be on the same network segment as the computers you want to reinstall the agent on.
  2. In the User and Password text boxes, enter administrator credentials to send the command.
    Use the target computer’s local or domain administrator account to complete the reinstallation.
  3. To add additional credentials, click Add Credentials.
  4. Click Reinstall.

See Also

Computer Details – Notifications

Reinstall Endpoint Security (Windows computers)