Reinstall the WatchGuard Agent (Windows Computers)

Applies To: WatchGuard Advanced EPDR This topic applies to the WatchGuard Advanced EPDR endpoint security product., WatchGuard EPDR This topic applies to the WatchGuard EPDR endpoint security product., WatchGuard EDR This topic applies to the WatchGuard EDR endpoint security product., WatchGuard EPP This topic applies to the WatchGuard EPP endpoint security product., WatchGuard EDR Core This topic applies to the WatchGuard EDR Core, available in the Total Security Suite license.

To resolve an issue with the agent, you can reinstall it remotely from the Endpoint Security management UI, on both workstations and servers.

If the Status column in the list shows an installation error and the cause of the error is known, a description of the error appears when you point to the icon.

For information on installation errors, go to Computer Details – Icons and Notifications.

To see discovered computer details, from the Unmanaged Computers Discovered list, select a computer to view these details.

• Computer Alerts — Show installation problems. For more information, go to WatchGuard Agent – Installation and Upgrade Error Messages.
• Computer Details — Show a summary of the computer hardware, software, and security settings.
• Last Discovery Computer — Show the discovery computer that last discovered the computer.

To reinstall the WatchGuard Agent:

1. In WatchGuard Cloud, select Configure > Endpoints.
2. Select Computers.
3. From the left pane, select the My Organization tab.
4. Next to the computer or group of computers where you want to reinstall the agent, click .
   To reinstall software on multiple computers, select the check boxes for the computers, and then click Reinstall WatchGuard Agent above the table.
5. Select Reinstall Agent.
   The Reinstall Agent dialog box opens.

6. Select a discovery computer from which you want to retrieve the agent.
   Discovery computers find unmanaged computers and remotely install the WatchGuard Agent. They must be on the same network segment as the computers you want to reinstall the agent on.
7. In the User and Password text boxes, enter administrator credentials to send the command.
   Use the target computer’s local or domain administrator account to complete the reinstallation.
8. To add additional credentials, click Add Credentials.
9. Click Reinstall.

Related Topics

Computer Details – Icons and Notifications

Reinstall Endpoint Security (Windows Computers)