TDR and Symantec

Deployment Overview

Threat Detection and Response (TDR) is a collection of advanced malware defense tools that correlate threat indicators from Fireboxes and Host Sensors to enable real-time, automated response to stop known, unknown, and evasive threats.

As part of the TDR solution, you install TDR Host Sensors to provide endpoint protection. In some cases, the TDR Host Sensor might have conflicts with the antivirus software installed on your endpoints. To resolve this issue, you can configure exclusions in the antivirus software and in TDR.

This document includes information about the integration of a TDR Host Sensor with a host that runs Symantec. It does not describe the procedure to set up Threat Detection and Response. For information about how to set up your TDR account, how to enable TDR on a Firebox, and how to install a Host Sensor, see Quick Start — Set Up Threat Detection and Response.

Integration Summary

To avoid conflicts between the TDR Host Sensor and Symantec, add these exclusions:

  • Exclusions in TDR for Symantec — For Windows:
    • C:\ProgramData\Symantec\
    • C:\Program Files\Symantec Endpoint Protection Cloud\
  • Exclusions in TDR for Symantec — For Mac:
    • /Library/Application Support/Symantec/
    • /private/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/*.activeSandbox/Root/Applications/Symantec Solutions/
  • Exclusions in Symantec for the TDR Host Sensor— For Windows:
    • 64-bit Windows — C:\Program Files (x86)\WatchGuard\Threat Detection and Response\
    • 32-bit Windows — C:\Program Files\WatchGuard\Threat Detection and Response\
  • Exclusions in Symantec for the TDR Host Sensor — For Mac:
    • /usr/local/watchguard/

If the Host Sensor and Symantec detect and respond to a threat at the same time, this can cause high utilization of system resources such as CPU, memory, and disk I/O.

Configuration Details

To complete the tested deployment, you must have:

  • An active Threat Detection and Response subscription with Host Sensor licenses.
  • Symantec Endpoint Protection Cloud for both Windows and Mac.

The TDR and Fireware versions tested for this deployment included:

  • TDR Host Sensor
  • Firebox with Fireware v12.3 or higher

The Windows test environment for this deployment included:

  • Windows 7, 8.1, 10 Enterprise 64-bit Operating System
  • Memory (RAM) — 8 GB
  • Processor — 2 CPU Cores

The Mac test environment for this deployment included:

  • macOS 10.13
  • Memory (RAM) — 8 GB
  • Processor — Intel Core i5

Configure Exclusions in TDR

In your TDR account, add the exclusions to manually identify paths for files and processes that you do not want Host Sensors to monitor. Before you deploy a Host Sensor on computers that have Symantec installed, add exclusions for the Symantec file paths as TDR Exclusions in your TDR account.

In your TDR account, add the TDR exclusions for the paths shown in the Integration Summary.

Unless otherwise noted, configure each TDR exclusion with these options, which are selected by default:

  • Also exclude subfolders
  • Entities to exclude: Files and Processes

To add an exclusion in TDR:

  1. Log in to your TDR account or managed account as a user with Operator privileges.
  2. Select Configuration > Exclusion.
  3. Click Add Exclusion.
    The Add Exclusion dialog box appears.
  4. In the Path text box, type the path to exclude. Folders specified in an exclusion must end with a backslash.
  5. To apply the exception to all hosts, in the Hosts / Groups text box, specify the group All Hosts.
  6. Click Save & Close.

Repeat these steps to add each exclusion.

Configure Exclusions in Symantec

In Symantec Endpoint Protection Cloud add exclusions to identify the paths for files and locations to exclude. To prevent conflicts between the Host Sensor and Symantec, we recommend you add exclusions in Symantec for the paths used by the TDR Host Sensor.

To exclude directories used by the TDR Host Sensor, add the exclusions for the paths listed in the Integration Summary.

To add an exclusion in Symantec Endpoint Protection Cloud— Both Windows and Mac:

  1. Log into Symantec Endpoint Protection Cloud web.
  2. Click Policies from the left panel.
  3. Click , select Create Security Policy.
  4. Enter Policy Name in the top left corner, click .
  5. Click Add Folder or Add File or Add File Extension depending on which you want to add.
  6. Select platform from the pop-up box, type the exclusion paths in the Folder Path or File Path or File Extension column.
  7. Click Add.
  8. Click Create Policy.
  9. Click on the policy you just created and then click Apply to Group.
  10. Select Default Group.
  11. Click Apply.

For information about the integration testing methodology, see TDR Testing Methodology.

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