Contents

Related Topics

Update AP Firmware in Wi-Fi Cloud

You can manually upgrade APs to the latest available version of WatchGuard Wi-Fi Cloud firmware. You can also configure automatic upgrades for devices that connect to Wi-Fi Cloud for the first time, and schedule upgrades for existing deployed devices.

AP upgrades occur over HTTPS port 443. If this port is unavailable or blocked, the upgrade process uses HTTP port 80 after three attempts.

  • A device upgrade configuration is specific to a location and applies to all devices placed at the location.
  • You can apply a device upgrade configuration to child location folders of a parent folder. If you define a device upgrade configuration specific to the child location folder when a schedule for its parent location folder is already defined, the schedule configured to the child location applies to the child location folder.
  • If you create a new floor location, the existing schedule or new device upgrade configuration of the parent location applies.
  • You can create a device upgrade configuration for location folders only. A location floor inherits the device upgrade configuration from the parent location folder.

If the AP firmware version on a device is different than the version available on the WatchGuard Wi-Fi Cloud server, in Manage, on the Monitoring > Managed Devices page, Upgrade AP device icon appears in the third column of the Managed Devices list.

WatchGuard Manage AP Device Upgrade Indicator

If an AP does not use the latest firmware version, you can upgrade it from Manage.

Upgrade AP Firmware

To upgrade the firmware on your AP:

  1. Open Manage.
  2. Select Monitoring > Managed Devices.
  3. From the Managed Devices list, select the check box for the AP to update.
  4. At the bottom of the page, click Update Firmware icon on the toolbar and select Update Firmware.

Screen shot of the Update Firmware toolbar selection

  1. From the Version drop-down list, select the firmware version to which you want to upgrade.
    The current version and previous version of the firmware appear in the list.

Screen shot of the Update Firmware page

  1. Click Update Firmware.
    The software upgrade process begins and can take several minutes to complete.

Downgrade AP Firmware

If you already have the latest firmware installed on your AP, you can downgrade the firmware to the previous version in the event you encounter issues.

To downgrade the firmware on your AP:

  1. Open Manage.
  2. Select Monitoring > Managed Devices.
  3. From the Managed Devices list, select the check box for the AP to downgrade.
  4. At the bottom of the page, click Update Firmware icon on the toolbar and select Update Firmware.

Screen shot of the Update Firmware toolbar selection

  1. From the Version drop-down list, select the firmware version to which you want to downgrade.
    The current version and previous version of the firmware is displayed.

Screen shot of the Update Firmware page

  1. Click Update Firmware.
    The software upgrade process begins. It can take several minutes for the upgrade to complete.

Configure Automatic Update for New Devices

A device that has not been provisioned but connects to Wi-Fi Cloud is tagged to the Unknown location and is considered a new device. You can choose to upgrade new devices for any location, including the Unknown location.

New devices tagged to a location are upgraded immediately on detection if you have enabled new device firmware updates for that location.

Device templates are not pushed to the devices that have been selected for auto-upgrade. For new devices, this ensures that the device does not operate as an AP until the upgrade is complete. New devices with an existing configuration continue to operate based on the existing configuration until after upgrade when the new device template is pushed to the device.

To enable automatic firmware updates for new devices at a location:

  1. Select Configuration > System Settings > Device Firmware Update.
  2. Select a location.
  3. Select the Enable New Device Firmware Update check box.

AP device ugprade configuration page

  1. Select Latest version for all models or Custom Version.
  2. Click Save.
  3. To apply new device upgrade recursively to the child locations, select the Apply New Device Firmware Update Settings Recursively check box.
  4. Click OK to confirm.

Configure Scheduled Update for Existing Devices

You can configure a schedule to upgrade existing devices at any location, except the Unknown location. You can configure a recurring or a one-time schedule for existing devices.

To configure a schedule to upgrade existing devices:

  1. Select Configuration > System Settings > Device Firmware Update.
  2. Select a location other than the Unknown location.
  3.  Select the Enable Scheduled Device Firmware Update check box.

AP device scheduled upgrade configuration page

  1. Configure a one-time or recurring schedule, and specify the schedule details.
  2. Select Latest version for all models or Custom Version.
  3. Click Save.
  4. To apply scheduled device upgrade settings to child locations, select the Apply Scheduled Device Firmware Update Settings recursively check box.
  5. Click OK to confirm.

About APs During Firmware Updates

More about AP firmware updates:

  • After device updates begin, the devices are unavailable until the upgrade process is complete. We recommend that you schedule device updates at a time of the day when device downtime does not cause significant network disruption.
  • If a device fails to upgrade within the specified upgrade time period, you must upgrade the AP manually.
  • The status of device upgrades appears on the Monitoring > Managed Devices page. The Upgrade Status icons for the individual devices indicate the status of the device upgrade. To see details about the upgrade status of a device, point to the Upgrade Status icon for the device. If a device upgrade fails, the "Device Upgrade Failed" event is generated and appears on the Events tab.
  • When a schedule runs, only active devices are upgraded. If a device is inactive when the schedule runs, you must upgrade it manually.
  • Device upgrades are not initiated after the end of the upgrade window, but some device upgrades can finish a few minutes after the end of the upgrade window.
  • When you move a device from one location to another, the device upgrade schedule configured at the new location applies to the device.

Give Us Feedback     Get Support     All Product Documentation     Technical Search