Trust Center

WatchGuard Sub-Processors

Last Updated: 13 July 2022

To provide services, WatchGuard uses various sub-processors as listed below.

A sub-processor is a third party or WatchGuard affiliate who (1) is utilized by WatchGuard in the provision of its Services to WatchGuard customers, (2) has or potentially can have access to customer personal data, and (3) is processing such data on WatchGuard’s behalf, where WatchGuard is acting as a processor per customers’ (controllers’) instructions.

For WatchGuard Services:

Sub-Processor Description of processing Location of Processing

Amazon Web Services, Inc.

Storage, diagnostics, and operations.

United States, Japan, Germany

Mailgun Technologies, Inc.

Email sending service for WatchGuard Cloud.

United States or European Union countries based on WatchGuard Cloud Region

Cyren Ltd.

Anti-spam service for legacy Fireboxes.

United States

Proofpoint, Inc.

Anti-spam service for Fireboxes (spamBlocker).

United States

Lastline, Inc.

Cloud sandboxing for file inspection used for Fireboxes (APT Blocker).

United States, Netherlands

Forcepoint, LLC

Cloud-based URL categorization (WebBlocker). The Firebox’s IP address is visible to Forcepoint as the sender of the URL to be categorized.

United States, Ireland

84codes AB, dba CloudAMQP

Storage, diagnostics, and operations for DNSWatch.

Sweden

MongoDB, Inc.

Hosted data storage mechanism for DNSWatch. VAR operating in AWS. Customer data flowing through.

United States

Papertrail, Inc.

Monitoring and cloud-based log management for DNSWatch.

United States

Datadog, Inc.

Monitoring, logging, alerting, operations for DNSWatch and TDR.

United States

Google LLC (Google Workspace, formerly G-Suite)

Ticketing and email hosting for DNSWatch.

United States

Functional Software, Inc. dba Sentry

Error monitoring for DNSWatch. Server-side data scrubbing is enabled.

United States

Groove Networks, LLC dba Groove

Cloud-based helpdesk software used to provide support ticketing system for suspicious events in DNSWatch.

United States

Arista Networks, Inc.

Support for WatchGuard Access Points and Wi-Fi Cloud.

AWS (United States, Japan, Germany)

Salesforce, Inc.

Customer service management and communications.

United States

Snowflake Inc.

Cloud data warehouse that stores data from various WatchGuard systems, such as Salesforce, WatchGuard ID, WatchGuard Cloud.

United States

Microsoft Corporation (Azure)

Hosts certain WatchGuard applications (such as WatchGuard ID and licensing systems) that customers access.

United States, Ireland

Lookout, Inc.

Password Manager included as a part of AuthPoint Total Identity Security solutions.

United States, Japan, Germany

For all Corporate and Dome (Customer) Endpoint Security Products:

Sub-processor Description of processing Location of Processing Affected Products

Microsoft Corporation (Azure)

Cloud infrastructure (hosts certain applications).

Ireland, United States, Germany, and Japan

All Corporate Endpoint Security Products, Dome

Salesforce

Support ticketing, customer service management and communications.

United States

All Corporate Endpoint Security products

Amazon Web Services (AWS)

Diagnostics and operations (malware knowledge delivery from cloud instances); cloud infrastructure for WGC services.

United States

EP, EPP, AD, AD360, Dome

Akamai Technologies

CDN services.

United States headquartered. Servers by region

EP, EPP, AD, AD360, Dome

Cyren

URL classification and malware and phishing detection

United States headquartered. Servers by region

EP, EPP, AD360, Dome

Forcepoint International Technology

URL classification and malware and phishing detection.

United Kingdom and Ireland

EP, EPP, AD360, Dome

Ivanti Software

Patch catalog to provide Patch Management discovery and remediation.

United States

Patch Management, Dome

Devo

Storage and analytics platform for analyzing the raw telemetry.

Ireland, Spain and United States

ART, DataControl

Ártica

Remote Shell for Orion platform.

United States headquartered. Servers by region: United States, Canada, Spain and France

Orion

Apple

MDM (Mobile Device Management) functionality for iOS.

United States headquartered. Servers by region

EP, EPP, AD360

Google (Google Cloud)

Push notifications for Android.

United States headquartered. Servers by region

EP, EPP, AD360, Dome

Intego

MacOS protection agent.

United States headquartered. Servers by region

EP, EPP, AD360

Hornetsecurity

Email filtering solution.

Servers by region: United States, United Kingdom, and European Union countries

Email

Datto

RMM (Remote Management and Monitoring) product.

Ireland

PCSM

Opstalent

Customer service management and communications.

Poland

All Corporate Endpoint Security products

Anytech365

Customer service management and communications.

Spain

Dome

Saferpass

Password Manager.

Germany (AWS)

Dome

Adobe

Marketing Platform.

United States

Dome

Aura (Previously Pango, Anchorfree)

Personal VPN for Consumer products.

United States

Dome

To be notified when WatchGuard adds new sub-processors, please subscribe to the RSS feed. You will need to copy and paste the RSS Feed URL below into an RSS Feed Reader to monitor updates.

https://www.watchguard.com/wgrd-trust-center/gdpr-dpa-subprocessors/feed

This page will be updated at least 10 days before WatchGuard engages a new sub-processor. WatchGuard customers may object in writing to WatchGuard's appointment of a new sub-processor by sending an objection notice to [email protected] within 5 calendar days of receipt of WatchGuard's update. Such notice shall explain the reasonable grounds for the objection.