VPN Installation Services

If you are a LiveSecurity subscriber and encounter an issue while setting up a WatchGuard VPN, you may contact WatchGuard Technical Support to assist you. Our support technicians are prepared to resolve specific issues involving any aspect of WatchGuard products, including VPNs.

However, if you need comprehensive assistance with the initial setup and configuration of a VPN, you have several options. The first option is to contact a WatchGuard Authorized Reseller in your area. Many of our authorized resellers offer on-site installation services to help you get your VPNs up and running quickly and efficiently.

A second option is to schedule a "VPN installation slot" with a WatchGuard technician. WatchGuard VPN Installation Services are designed to be a low cost installation alternative for those customers who have their Fireboxes configured and a VPN policy they want to enforce, but need some dedicated assistance configuring the VPN tunnels. For $599 USD, a WatchGuard technician will assist you for up to two hours by reviewing your VPN setup and helping you configure and test your VPNs.

If you are interested in scheduling a VPN installation slot, please call us at +1.206.613.0800. All slots are allocated on a first come, first served basis and must be scheduled 72 hours in advance. Please be prepared to provide your name, company name, phone number and product serial number or LiveSecurity key. Remote installation slots are available from 6:00 AM to 6:00 PM your local time Monday through Friday for a fee of $599 USD per 2-hour slot. After-hour installation slots are available upon request for a fee of $799 USD per 2-hour slot.

Before your installation slot begins, you should document a thorough and accurate network diagram (including remote VPN locations) and your desired VPN security policy and fax it to your installation technician. Providing this information before your scheduled slot time begins will give the technician time to review your network beforehand and guarantee you get the most out of your two-hour installation slot.

Please note that VPN installation slots begin precisely at the scheduled time. If you call in late, the time lost is yours. Likewise, if our technician is not available within 5 minutes of the scheduled installation time, you will not be charged for the installation slot.

Cancellation Policy

You may cancel or reschedule your installation slot as late as one full business day in advance and not incur a charge. Cancellations or rescheduling less than one full business day in advance or failure to be available during the agreed upon installation time will result in forfeiture of the full installation fee.