Support & Maintenance Services
WatchGuard Support Programs and Services
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Standard | Plus* | Gold** | Platinum** |
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| Technical Support | ||||
| 12x5 Support (6am - 6pm in your local time zone) |  |
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| 24x7 Support | - | |
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| Single Incident After-Hours Upgrade | Fee-based | n/a | n/a | n/a |
| Number of support incidents per annual subscription | 5 | 5 | Unlimited | Unlimited |
| Three-incident Support Package | Purchased separately | Purchased separately | n/a | n/a |
| Web-Based Support | |
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| Phone-Based Support | |
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| Technical Account Manager | - | - | - | |
| Quarterly Account Review | - | - | - | |
| Remote Installation Services | Fee-based | Fee-based | Fee-based | Fee-based |
| Software Support | ||||
| Software Updates and Patches | |
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| New Feature Releases | |
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| LiveSecurity Broadcast Updates and Alerts | |
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| Hardware Warranty | ||||
| Advance Hardware Replacement | |
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| Spare and Replacement Parts | Purchased Separately | Purchased Separately | Purchased Separately | Purchased Separately |
| LiveSecurity Customer Portal | ||||
| Product Documentation and Guides | |
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| Technical Training Materials | |
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| My Products Management Center | |
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| Moderated Customer Forum | |
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| LiveSecurity Renewals | ||||
| Multi-Year Renewals | |
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| Five (5) Year Maximum Length | |
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* LiveSecurity Plus is included with:
· XTM 1050 and XTM 2050 NGFW Bundles and Security Bundles
· XTM 5 Series, 8 Series, and XTM 330 Security Bundles
· XCS model 570 and higher
** LiveSecurity Gold is available for all e-Series, XTM, SSL, and XCS models, with the exception of XTM 2 Series, XTM 33/33-W, and Edge e-Series. LiveSecurity Platinum is an account-wide support upgrade that is available for all models. With Platinum, each appliance on the account must continue to maintain an active LiveSecurity subscription.
Downloads & Resources
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LiveSecurity® Service Datasheet
Download now (English) (中国, Deutsch, Español, Français, Italiano,
日本, 한국어) - LiveSecurity® Platinum Service Datasheet
Download now (English) - Case Study: Stonetree Network Solutions Chooses WatchGuard for 'Blended Services'
Read now - Link: Remote Installation
Visit now - Link: Training Center
Visit now - WatchGuard Video Tutorials
Watch now
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About WatchGuard
Affordable, easy-to-manage network security is our game. From the enterprise to the small branch office, we've got solutions that deliver security, performance, and rock-solid reliability. Learn why Next-Generation Firewalls (NGFWs) are essential for today's big business networks. Browse the features and benefits of our exceptionally strong Extensible Threat Management (XTM) products, and discover how WatchGuard SSL makes secure remote access easy. For best-in-class email and web security with data loss prevention, check out our Extensible Content Security (XCS) appliances. WatchGuard delivers powerful security and performance without the powerful price tag. Learn more about us.
