Partners       Corporate Info       Site Map       Worldwide       Log In
Email Sales
Question?

Contact Sales

WatchGuard Support Programs and Services

Compare LiveSecurity Levels Standard Plus (24/7) Gold Platinum
Technical Support
12x5 Support (6am - 6pm in your local time zone) Yes - - -
24x7 Support - Yes Yes Yes
Number of support cases per annual subscription 5 5 Unlimited Unlimited
Priority Case Upgrades,
5-pack
Purchased separately Purchased separately n/a n/a
Single Case Upgrade Purchased separately n/a n/a n/a
Additional Three Cases Purchased separately Purchased separately n/a n/a
Web-Based Support Yes Yes Yes Yes
Phone-Based Support Yes Yes Yes Yes
Technical Account Manager - - - Yes
Quarterly Account Review - - - Yes
Remote Installation Services Purchased separately Purchased separately Purchased separately Purchased separately
Software Support
Software Updates and Patches Yes Yes Yes Yes
New Feature Releases Yes Yes Yes Yes
LiveSecurity Broadcast Updates and Alerts Yes Yes Yes Yes
Hardware Warranty
Advance Hardware Replacement Yes Yes Yes Yes
Spare and Replacement Parts Purchased Separately Purchased Separately Purchased Separately Purchased Separately
LiveSecurity Customer Portal
Product Documentation and Guides Yes Yes Yes Yes
Technical Training Materials Yes Yes Yes Yes
My Products Management Center Yes Yes Yes Yes
Moderated Customer Forum Yes Yes Yes Yes
LiveSecurity Renewals
Multi-Year Renewals Yes Yes Yes Yes
Five (5) Year Maximum Length Yes Yes Yes Yes

WatchGuard also offers the Enterprise Gold Upgrade, which is ideal for accounts with a large number of XTM 2 Series appliances. It enables an account-wide upgrade to Gold level for 24x7 support with a one-hour response time and unlimited cases. All appliances must have an active LiveSecurity contract in place to be eligible for support.

See Support Program Availability by Model for more information on program options.

Application Control
Take Back Control of Your Network

Application visibility and control is critical to the health of your network and your business. Learn how Application Control from WatchGuard makes enforcing acceptable use policies simple.

10 Questions to Ask Before Buying an Anti-spam Solution
10 Questions to Ask Before Buying an Anti-spam Solution

With so many anti-spam products on the market, how can you be sure you're getting the best solution for your business network? Find out the right questions to ask.