Support & Maintenance Services
WatchGuard Support Programs and Services
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Standard | Plus* | Gold** |
|---|---|---|---|
| Technical Support | |||
| 12x5 Support (6am - 6pm in your local time zone) |  |
- | - |
| 24x7 Support | - | |
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| Single Incident After-Hours Upgrade | Fee-based | |
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| Number of support incidents per annual subscription | 5 | 5 | Unlimited |
| Three-incident Support Package | Purchased separately | Purchased separately | |
| Web-Based Support | |
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| Phone-Based Support | |
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| Remote Installation Services | Fee-based | Fee-based | Fee-based |
| Included with new appliance activation | |
* |
- |
| Software Support | |||
| Software Updates and Patches | |
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| New Feature Releases | |
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| LiveSecurity Broadcast Updates and Alerts | |
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| Advanced Features | Purchased Separately | Purchased Separately | Purchased Separately |
| Hardware Warranty | |||
| Advanced Hardware Replacement | |
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| Spare and Replacement Parts | Purchased Separately | Purchased Separately | Purchased Separately |
| LiveSecurity Customer Portal | |||
| Product Documentation and Guides | |
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| Technical Training Materials | |
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| My Products Management Center | |
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| Moderated Customer Forum | |
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| LiveSecurity Renewals | |||
| One, two and three (1, 2 and 3) Year Renewals | |
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| Five (5) Year Maximum Length | |
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* Not available for all appliances
** You must purchase a LiveSecurity Gold subscription for each WatchGuard appliance in your network in order to activate the Gold service. LiveSecurity Gold is not available when a single Firebox X Edge appliance is the only WatchGuard appliance in the environment.
About WatchGuard
Affordable, easy-to-manage network security is our game. Learn about our Extensible Threat Management (XTM) solutions and discover how WatchGuard SSL makes secure remote access easy and affordable. The enterprise-ready WatchGuard XTM 1050 and 8 Series extensible threat management appliances represent the next generation of WatchGuard threat management solutions while our new Extensible Content Security (XCS) appliances offer content security across email and web combined with data loss prevention for complete content protection. WatchGuard delivers powerful security and performance without the powerful price tag. Learn more about us.
