WatchGuard Technologies, Inc.
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Support & Maintenance Services
WatchGuard Support Programs and Services
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Standard | Plus | Gold | Platinum |
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| Technical Support | ||||
| 12x5 Support (6am - 6pm in your local time zone) |  |
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| 24x7 Support | - | |
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| Number of support cases per annual subscription | 5 | 5 | Unlimited | Unlimited |
| Priority Case Upgrades, 5-pack |
Purchased separately | Purchased separately | n/a | n/a |
| Single Case Upgrade | Purchased separately | n/a | n/a | n/a |
| Additional Three Cases | Purchased separately | Purchased separately | n/a | n/a |
| Web-Based Support | |
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| Phone-Based Support | |
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| Technical Account Manager | - | - | - | |
| Quarterly Account Review | - | - | - | |
| Remote Installation Services | Purchased separately | Purchased separately | Purchased separately | Purchased separately |
| Software Support | ||||
| Software Updates and Patches | |
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| New Feature Releases | |
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| LiveSecurity Broadcast Updates and Alerts | |
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| Hardware Warranty | ||||
| Advance Hardware Replacement | |
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| Spare and Replacement Parts | Purchased Separately | Purchased Separately | Purchased Separately | Purchased Separately |
| LiveSecurity Customer Portal | ||||
| Product Documentation and Guides | |
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| Technical Training Materials | |
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| My Products Management Center | |
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| Moderated Customer Forum | |
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| LiveSecurity Renewals | ||||
| Multi-Year Renewals | |
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| Five (5) Year Maximum Length | |
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WatchGuard also offers the Enterprise Gold Upgrade, which is ideal for accounts with a large number of XTM 2 Series appliances. It enables an account-wide upgrade to Gold level for 24x7 support with a one-hour response time and unlimited cases. All appliances must have an active LiveSecurity contract in place to be eligible for support.
See Support Program Availability by Model for more information on program options.
Downloads & Resources
- Link: Support Center
Visit now -
LiveSecurity® Service Datasheet
Download now (English) (中国, Deutsch, Español, Français, Italiano,
日本, 한국어) - LiveSecurity® Platinum Service Datasheet
Download now (English) - Case Study: Stonetree Network Solutions Chooses WatchGuard for 'Blended Services'
Read now - Link: Remote Installation
Visit now - Link: Training Center
Visit now - WatchGuard Video Tutorials
Watch now
Take Back Control of Your Network
Application visibility and control is critical to the health of your network and your business. Learn how Application Control from WatchGuard makes enforcing acceptable use policies simple.
10 Questions to Ask Before Buying an Anti-spam Solution
With so many anti-spam products on the market, how can you be sure you're getting the best solution for your business network? Find out the right questions to ask.
About WatchGuard
Affordable, easy-to-manage network security is our game. From the enterprise to the small branch office, we've got solutions that deliver security, performance, and rock-solid reliability. Learn why Next-Generation Firewalls (NGFWs) are essential for today's big business networks. Browse the features and benefits of our exceptionally strong Extensible Threat Management (XTM) products, and discover how WatchGuard SSL makes secure remote access easy. For best-in-class email and web security with data loss prevention, check out our Extensible Content Security (XCS) appliances. WatchGuard delivers powerful security and performance without the powerful price tag. Learn more about us.
