|12x5 Support (6am - 6pm in your local time zone)||-||-||-|
|Number of support cases per annual subscription||5||5||Unlimited||Unlimited|
|Priority Case Upgrades,
|Purchased separately||Purchased separately||n/a||n/a|
|Single Case Upgrade||Purchased separately||n/a||n/a||n/a|
|Additional Three Cases||Purchased separately||Purchased separately||n/a||n/a|
|Technical Account Manager||-||-||-|
|Quarterly Account Review||-||-||-|
|Remote Installation Services||Purchased separately||Purchased separately||Purchased separately||Purchased separately|
|Software Updates and Patches|
|New Feature Releases|
|LiveSecurity Broadcast Updates and Alerts|
|Advance Hardware Replacement|
|Spare and Replacement Parts||Purchased Separately||Purchased Separately||Purchased Separately||Purchased Separately|
|LiveSecurity Customer Portal|
|Product Documentation and Guides|
|Technical Training Materials|
|My Products Management Center|
|Moderated Customer Forum|
|Five (5) Year Maximum Length|
WatchGuard also offers the Enterprise Gold Upgrade, which is ideal for accounts with a large number of XTM 2 Series appliances. It enables an account-wide upgrade to Gold level for 24x7 support with a one-hour response time and unlimited cases. All appliances must have an active LiveSecurity contract in place to be eligible for support.
See Support Program Availability by Model for more information on program options.
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